Please can an WiFi Pod be ordered for me please?
I contacted support and was told an order was placed and I would receive a text message within 4 hours, but I haven't heard anything and there is no order in my account.
Also, I appear to be having issues:
The Virgin Media Connect app cannot find my router either.
Please can you look into the three above things, thank you in advance.
Thanks for responding.
The Service Status service says there is no issues at all, yet the status page says there is... so I'm unsure if this is another Virgin Media bug?
The WiFi Max / Pod requires a Home Scan, but I can't do that because the Connect app is buggy... At one point, the Connect app found my hub, but then kept saying I wasn't connected to my home WiFi to do a scan and was showing an old SSID name - when I am connected to my home WiFi?
The Virgin website is also buggy:
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Yikes I see, thank you for explaining for me. Considering O2 And Virgin Media are one, for example I guess the Connect app didn't go through a quality assurance project ?
I already have 1 Pod, but I need another due to the size of the house - support told me to request another once the first one arrived, which I have done, but nothing has come from it.
But with the Connect app being useless at the moment, I can't even control my initial Pod?
Welcome back to our community forums and sorry to hear you are having issues with your wifi pod order. We can understand the frustration caused and want to best help. In this case, I have sent you a private message. Please look out for the community forums and provide a response when you can.
New around here? Check out the do's and don'ts, in our Community FAQs