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Volted but <600MB

On our wavelength

Hi All. Volted over 14 days ago, max speed down measured on my Asus router on the wire is 600MB but routinely <500MB, upload is 50MB though.

I don't want to put the Hub 4 in to WiFi mode because it just doesn't cover the house. Also, don't want to use powerline repeaters because of noise.

Can anyone help please?


@Gsawyer wrote:

Hi Adri,

Hub Test 1066 Mbps

Wifi on the S22 (no vpn) 425 Mbps

It's definitely lower speed on the WiFi, can't get over that 425 limit. I did try the app to upgrade the Hub 4 but I couldn't find out how.

Because I've already upgraded (over the phone) I can't see how to get the Hub 5 via the app nor on the website.

Thanks 🙂



What did you end up doing with your Asus router? 

Not sure why you were having low speeds, did you not upgrade the firmware for it, maybe it was down to faulty hardware on the Asus? I've just upgraded to the Pro version on the AX86U certainly overkill and get the speeds I'm currently paying for, I'm on the M350 package but on WiFi 5/6 and Lan I get about 400-440Mbps.

I couldn't update the firmware, something about it not being a very popular model. 

I can't see how to get an upgraded hub so I'll probably run it on WiFi and keep the Asus going as well, one can cover the front and the other the back 🙂




Thanks for coming back to us Gsawyer, I can see an issue with the downstream channels of your connection and it would need a technician visit to resolve the issues.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,


Thanks for confirming your details via private message Gsawyer. 

I have arranged a technician appointment to resolve your current issues, this can be tracked via your online account. Please sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. You can also check your appointments via the 'My Virgin Media' app.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Kind Regards,

On our wavelength

Thanks Steven, nice one 🙂

Hi Gsawyer, thanks for the message and welcome back to the forums. 

I can see that you have had a visit and everything looks okay. 

Please let us know if you require any further assistance, 

Kind regards, Chris. 

On our wavelength

Thanks Chris 🙏 


All.looks good