Hi Zach,
Thanks!
It's a Hub 3.
I've rebooted the hub several times and done a couple of factory resets with no significant change.
I've been doing speed tests via the router both wired and wireless. The wired tests are using a couple of different laptops and different cables all with at least cat 6 and gigabit nics. The wireless tests via a Galaxy S10 are often slightly better but the wired connections never get much above 300Mbps.
I've rechecked the cables and everything seems ok except for a kink in the cable right next to the white box (the one that terminates the cable as it enters the house). This is on the start of cable that goes from the white box to the splitter and on to the hub. It's been like that since install - they didn't leave enough space next to the unused BT box really. Don't know if this is a factor.
I've set up a BB monitor below.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/8ba32ed22ee57c598560772c995e6bc282c74553
Recent hub stats below, there seems quite a few Downstream Post RS errors!
Network Log
Time Priority Description
03/02/2022 08:29:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/02/2022 02:25:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/02/2022 02:00:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2022 12:43:6 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2022 12:42:50 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2022 12:42:21 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2022 12:34:38 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2022 12:33:35 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700132 | 41.8 | 5120 | 64 qam | 6 |
2 | 39400161 | 41.3 | 5120 | 64 qam | 8 |
3 | 46200153 | 41.3 | 5120 | 64 qam | 7 |
4 | 60300000 | 42 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 1.5 | 37 | 256 qam | 1 |
2 | 146750000 | 1.5 | 37 | 256 qam | 2 |
3 | 154750000 | 1.2 | 37 | 256 qam | 3 |
4 | 162750000 | 1 | 37 | 256 qam | 4 |
5 | 170750000 | 1 | 37 | 256 qam | 5 |
6 | 178750000 | 0.7 | 37 | 256 qam | 6 |
7 | 186750000 | 0.5 | 36 | 256 qam | 7 |
8 | 194750000 | 0.5 | 37 | 256 qam | 8 |
9 | 202750000 | 0.7 | 37 | 256 qam | 9 |
10 | 210750000 | 0.9 | 37 | 256 qam | 10 |
11 | 218750000 | 1.2 | 37 | 256 qam | 11 |
12 | 226750000 | 1.5 | 37 | 256 qam | 12 |
13 | 234750000 | 1.2 | 37 | 256 qam | 13 |
14 | 242750000 | 1.2 | 37 | 256 qam | 14 |
15 | 250750000 | 1 | 37 | 256 qam | 15 |
16 | 258750000 | 0.7 | 38 | 256 qam | 16 |
17 | 266750000 | 0.4 | 38 | 256 qam | 17 |
18 | 274750000 | 0.2 | 37 | 256 qam | 18 |
19 | 282750000 | 0.2 | 38 | 256 qam | 19 |
20 | 290750000 | 0.2 | 37 | 256 qam | 20 |
21 | 298750000 | 0.5 | 37 | 256 qam | 21 |
22 | 306750000 | 0.5 | 37 | 256 qam | 22 |
23 | 314750000 | 0.9 | 38 | 256 qam | 23 |
24 | 322750000 | 1.2 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37 | 1584 | 5984 |
2 | Locked | 37.6 | 1229 | 6302 |
3 | Locked | 37.3 | 1470 | 4970 |
4 | Locked | 37 | 2172 | 4367 |
5 | Locked | 37 | 1279 | 5501 |
6 | Locked | 37 | 1895 | 4387 |
7 | Locked | 36.8 | 2020 | 4690 |
8 | Locked | 37 | 1582 | 12694 |
9 | Locked | 37.9 | 2097 | 3511 |
10 | Locked | 37.6 | 1093 | 6331 |
11 | Locked | 37.6 | 1947 | 4086 |
12 | Locked | 37.6 | 1069 | 6431 |
13 | Locked | 37.9 | 1333 | 4608 |
14 | Locked | 37.9 | 1469 | 3899 |
15 | Locked | 37.9 | 761 | 5680 |
16 | Locked | 38.2 | 1211 | 4558 |
17 | Locked | 38.2 | 1119 | 5248 |
18 | Locked | 37.9 | 1095 | 4429 |
19 | Locked | 38.2 | 1238 | 4621 |
20 | Locked | 37.9 | 894 | 10280 |
21 | Locked | 37.9 | 1494 | 5354 |
22 | Locked | 37.9 | 1592 | 4111 |
23 | Locked | 38.2 | 818 | 4364 |
24 | Locked | 38.2 | 1097 | 4601 |