Thank you for your posts and welcome to our community forums. We're here to help.
I'm really sorry to hear you're facing some connection speed issues lately. If they're ongoing for you today, can you confirm what model of router you have along with what diagnostics and troubleshooting you've performed thus far?
I've rebooted the hub several times and done a couple of factory resets with no significant change.
I've been doing speed tests via the router both wired and wireless. The wired tests are using a couple of different laptops and different cables all with at least cat 6 and gigabit nics. The wireless tests via a Galaxy S10 are often slightly better but the wired connections never get much above 300Mbps.
I've rechecked the cables and everything seems ok except for a kink in the cable right next to the white box (the one that terminates the cable as it enters the house). This is on the start of cable that goes from the white box to the splitter and on to the hub. It's been like that since install - they didn't leave enough space next to the unused BT box really. Don't know if this is a factor.
Thank you for getting back to us and sharing your Hub stats. I'm sorry to see the Post RS errors on your account. I would like to book a technician appointment for you to get this fixed. I shall send you a private message now to obatin the details required and confirm your address.
Please look out for the purple envelope in the top right corner and get back to me when you can 🙂