Got Vivid 350 yesterday. Virgin Media have been digging up roads and laying cable for the past 6 months in the area so it's a new area in general and so far not many obvious sign ups.
Anyway. My download speed last night and all daytime today has been fine constany over 380Mbps on speed tests. No matter which I use. So all great. My issue is the upload speeds. Since connection and up right now it's been rock solid at 7Mbps. It doesn't drop lower and it doesn't go higher. I've raised this with about 5 people on the phone today and all say it's normal. And a constant 7Mbps is normal. Surely this should go up and down. Even if it's lower. For it to be rock solid at 7Mbps? I'm totally confused as to this since there are no apparent issues from what they say.
its not normal but offshore are happy to tell you anything to get you off the phone - you can post the info asked for above but if you are getting the download speed i think the settings for speed will be correct
post some info
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream
These are the stats from the Router. I see the Max Traffic Rate is correct. I've disconnected everything besides a PC with a Gigabit Ethernet card. It's directly connected and I disconnected everything from Wifi. But honestly, I think that since my Download is still 380ish on speedtests (literally just now still) then I can rule out my side. Windows shows no Network use in the background. I also, tried with a 2014 Mac Mini through Gigabit Ethernet. The result is the same.
I cannot understand how the upload speed can be locked at 7Mbps for 24 hours. Yet it is apparently normal to Virgin Media Fault Support. Even if congestion it should be dropping lower or higher. No dips to 6Mbps or even up to 8Mbps.. Just 7Mbps. Always.
upstream levels are too high - theres a bug in the software so 5.1 = 51 - they want sorting - once thats done run some more speed tests - wait for VM to get to the thread they should sort a tech
offshore cannot see the levels afaik - they do i believe have a traffic light system - that should have flagged the levels but the agent needs to understand what he/she is looking at and thats a leap of faith sometimes
An update to this as the Engineer has just left. Took some time to diagnose an issue and it was interesting to hear 4 phone calls where he called someone and was being fobbed off about the upload speed being 7Mbps 24/7 as it's the exact issue I had in the phone on Thursday. They bang on about download speed and as long as that's in range then to hell with the upload even if it's 1Mbps I'm sure.
Anyway... He tested the Fibre at my house and at the cabinet. He said it was showing -9 light at the Omni box and he was surprised it was working at all. So he called someone who is hopefully coming out later today to reblow the fibre as it needs a new on putting in. Not sure how bad -9 light is but maybe it helps that the cabinet is laterally 2meters from my front door.
I'm guessing that is the reason why the upstream power is ao high as it is trying to compensate for the lower signal.
Can you please confirm if there's any update after the engineer's visit since your last post? Please let us know so we can help further by looking into the account if needed, and identifying any issues there.
Thanks for the reply. Well the Engineer said on Saturday that someone should be out later that afternoon to reblow the fibre as it's got a fault with -9 on light. He rang his manager who insisted someone was in the are already and it should be done. That has not yet been done. I'm unsure now what happens. I don't know if someone is going to turn up an do the fibre while I am out or if it's going to be this week or some very much later 'future date'.
Is there anyway you can find out a timeframe for the fibre being fixed? Or is it just a long waiting game? As of this morning the speed tests are still the same with download (rock solid). But the upload has gotten a little worse over the weekend. It's now at about 6Mbps all the time instead of 7 before. So I guess the fault it getting slowly worse? Since the engineer was shocked that it was even working at all then my worry is then not replacing the fibre before it actually does stop working completely.
not sure whats being said here by the tech - he may have detected a fault in the cable but it sounds odd - you keep saying 'blowing the fibre' are you in a project lightning area with fibre to the premises or is it an older area in which case its coax from the cabinet
either way from past posts i would have thought a repull was not needed but some adjustment at the cabinet
you need to ring - unless a job has been booked nothing will happen