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Very poor upload speed

Hi, over the last couple of weeks we have been struggling with very bad upload speeds. The download speed seems as it should be.

Any help would be greatly appreciated!

John

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Re: Very poor upload speed

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 291000000 -0.5 40 256 qam 20
2 139000000 3.7 40 256 qam 1
3 147000000 3.5 40 256 qam 2
4 155000000 3 40 256 qam 3
5 163000000 2.7 40 256 qam 4
6 171000000 2.5 40 256 qam 5
7 179000000 2 40 256 qam 6
8 187000000 1.9 40 256 qam 7
9 195000000 1.5 40 256 qam 8
10 203000000 0.9 40 256 qam 9
11 211000000 0.7 40 256 qam 10
12 219000000 0.4 40 256 qam 11
13 227000000 0 40 256 qam 12
14 235000000 -0.5 40 256 qam 13
15 243000000 -1 40 256 qam 14
16 251000000 -0.9 40 256 qam 15
17 259000000 -0.7 40 256 qam 16
18 267000000 -0.5 40 256 qam 17
19 275000000 -0.7 40 256 qam 18
20 283000000 -0.5 40 256 qam 19
21 299000000 -0.2 40 256 qam 21
22 307000000 -0.4 40 256 qam 22
23 315000000 -0.5 40 256 qam 23
24 323000000 -0.5 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 11 0
2 Locked 40.9 6 0
3 Locked 40.9 19 0
4 Locked 40.9 22 0
5 Locked 40.3 19 0
6 Locked 40.3 7 0
7 Locked 40.3 8 0
8 Locked 40.9 6 0
9 Locked 40.3 6 0
10 Locked 40.3 6 0
11 Locked 40.9 8 0
12 Locked 40.3 6 0
13 Locked 40.3 6 0
14 Locked 40.3 5 0
15 Locked 40.9 2 0
16 Locked 40.3 13 0
17 Locked 40.3 12 0
18 Locked 40.3 14 0
19 Locked 40.9 15 0
20 Locked 40.3 12 0
21 Locked 40.9 5 0
22 Locked 40.3 18 0
23 Locked 40.9 4 0
24 Locked 40.9 6 0
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Re: Very poor upload speed

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 4.85 5120 64 qam 2
2 39400000 4.721 5120 16 qam 4
3 46200000 4.75 5120 64 qam 3
4 60300000 4.95 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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Re: Very poor upload speed

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
4k;fg87dsfd;kfoA,.iyewrkldJKD


Primary Downstream Service Flow
SFID 840
Max Traffic Rate 117000047
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 839
Max Traffic Rate 10500047
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort
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Re: Very poor upload speed

Network Log
Time Priority Description
29/06/2020 17:45:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 17:42:49 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 13:02:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 13:00:35 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 12:39:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 12:35:6 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 12:35:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 12:35:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 12:35:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 12:35:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 12:35:0 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 11:56:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 11:55:12 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 04:11:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 04:07:17 critical DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 04:05:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 03:57:50 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 03:57:12 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 03:57:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 03:57:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Very poor upload speed

Hi there Jonojames, sorry to hear about the upload speed issue. I've had a look at your details and can see that there is a local fault in your area for SNR issues. The estimated fix time is 07/07. I'm sorry about this and may explain the issues you're having but our Team is already aware of it and will be working to fix the fault. Please wait until the estimated fix time to see if it improves so we can take a closer look at your details again.

 

Thanks,

 

Lisa

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Re: Very poor upload speed

ok thanks Lisa. I'll hold on until the end of Tuesday.
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