Virgin Media Community

[matthlock]

Today I have been getting very low upload speeds, below 0.2mbps. the download speeds seem fine, but the upload is dire and causing issues with web browsing etc.

There are no problems in the area according to the status page.

 

[matthlock]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	1.6	41	QAM 256	25
2	139000000	3.8	41	QAM 256	1
3	147000000	3.6	41	QAM 256	2
4	155000000	3.4	41	QAM 256	3
5	163000000	3.4	42	QAM 256	4
6	171000000	3.2	42	QAM 256	5
7	179000000	3.2	42	QAM 256	6
8	187000000	3.2	42	QAM 256	7
9	195000000	3.2	42	QAM 256	8
10	203000000	3.1	42	QAM 256	9
11	211000000	3.2	42	QAM 256	10
12	219000000	2.8	42	QAM 256	11
13	227000000	2.5	42	QAM 256	12
14	235000000	2.2	42	QAM 256	13
15	243000000	1.9	41	QAM 256	14
16	251000000	1.7	41	QAM 256	15
17	259000000	2	42	QAM 256	16
18	267000000	2.4	42	QAM 256	17
19	275000000	2.5	42	QAM 256	18
20	283000000	2.4	42	QAM 256	19
21	291000000	2.3	41	QAM 256	20
22	299000000	2.3	41	QAM 256	21
23	307000000	2.4	41	QAM 256	22
24	315000000	2.2	41	QAM 256	23
25	323000000	1.9	41	QAM 256	24
26	339000000	1.6	41	QAM 256	26
27	347000000	1.5	41	QAM 256	27
28	355000000	1.2	41	QAM 256	28
29	363000000	1	41	QAM 256	29
30	371000000	1	41	QAM 256	30
31	379000000	0.9	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	9
2	Locked	41	0	242
3	Locked	41	0	245
4	Locked	41	0	496
5	Locked	42	0	176
6	Locked	42	0	350
7	Locked	42	33	245
8	Locked	42	0	490
9	Locked	42	0	77
10	Locked	42	0	53
11	Locked	42	0	46
12	Locked	42	0	39
13	Locked	42	0	50
14	Locked	42	0	47
15	Locked	41	0	375
16	Locked	41	0	103
17	Locked	42	0	21
18	Locked	42	0	23
19	Locked	42	0	16
20	Locked	42	0	59
21	Locked	41	0	56
22	Locked	41	0	5
23	Locked	41	0	42
24	Locked	41	0	28
25	Locked	41	0	16
26	Locked	41	0	10
27	Locked	41	0	14
28	Locked	41	0	11
29	Locked	41	0	6
30	Locked	41	0	5
31	Locked	41	0	12

[matthlock]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	47.3	5120	QAM 16	3
2	39400000	47	5120	QAM 16	4
3	32600000	46.8	5120	QAM 16	5
4	25800000	46.3	5120	QAM 16	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[matthlock]

Network Log

Time Priority Description

11-01-2022 16:19:12	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:08:18	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:08:14	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:58	critical	DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:57	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:49	critical	DHCP FAILED - Critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:48	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:45	notice	REGISTRATION COMPLETE - Waiting for Operational status
11-01-2022 16:07:39	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:35	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:33	notice	Honoring MDD; IP provisioning mode = IPv4
11-01-2022 16:07:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:22	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:18	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:17	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:12	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 16:07:12	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 13:27:46	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-01-2022 10:55:49	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2022 21:00:54	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2022 21:00:54	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2022 20:59:46	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2022 20:58:01	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2022 18:14:32	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2022 17:06:03	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-01-2022 17:11:07	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-12-2021 12:56:03	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-12-2021 19:36:37	critical	Resetting the cable modem due to docsDevResetNow

[matthlock]

This speed was from a Wi-Fi device, but I'm getting similar upload speeds on a wired device so it's not the Wi-Fi signal.

[Steven_L]

Hey @matthlock,

Welcome back to the community and thanks for taking the time to post here on the forums.

I'm sorry to hear of the issues that you're having with your connection at the moment.

I have been able to locate your account via your community profile and can see that there is an issue with the signal levels on the downstream channels to your hub on our live systems.

This would need a technician visit to resolve the issues, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details via private message @matthlock.

I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.

Regards,

Steven_L