Virgin Media Community

[Yogster]

No one from Virgin has responded and I am unable to connect with technical support on chat because Virgin apparently is 'not accepting any more messages right now'. Can anyone from Virgin Media please help?

[MTP_mad59]

Hi Yogster,

It turned out to be a network issue and not isolated to just us.  It eventually took 12 days from the day that I started this thread to be resolved by VM engineers.

I think it will be best for you start a new thread and wait for one of VM's forum staff to contact you, in my case it was 4 day's later.  Otherwise continue to try by phone.

On a side note, whenever I reached out for updates, they got back to me within a few hours.

[Robert_P]

Thanks for the update MTP_mad59, we're sorry for the delays in resolving this but are happy to hear this is now the case. If you need us in the future please don't hesitate to get in touch.

Rob

[Robert_P]

Hello Yogster,

We're sorry for the delays in getting back to you in regards to the service issues experience with your broadband, we appreciate you raising this via the forums and welcome to the community.

We can see you have called and spoken to the team since posting and been advised of the SNR (signal to noise ratio) issue in your area at present. The engineers are working on this to fully resolve it as quickly as possible.

Rob

[danielavalentin]

Hello Martin . im experiencing the same issue like the other client with very low upload speeds of under 1 mb/s . the download speed is normal over 500 mb/s. I have this issue for a week now i restart the router a couple of times but it doesnt solve my issue

[Lee_R]

Hi danielavalentin, thanks for posting and welcome to our community.

Sorry to hear that you're having poor upload speeds.  I would like to take a closer look on your behalf.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards

Lee_R