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Message 41 of 42
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Re: Very Slow Upload Speed

An engineer has checked and my power levels are still wrong despite the previous tech visit 3-4 weeks ago.  I've got another tech coming out on Friday who will also fix my landline (hopefully!).

Thanks for you reply!

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Message 42 of 42
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Re: Very Slow Upload Speed

So the engineer that was supposed to come out on Friday was cancelled. This was because the visit was raised against the issue I was having with my landline, this was resolved centrally as part of a wider issue. My visit was automatically cancelled by the system.

One of the forum team confirmed my power levels are still out last week but now I can't get hold of them to make me a new engineer appointment. Could someone from the forum team contact me to arrange another engineer visit?

Latest router status below:

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 323000000 7 35 256 qam 24
2 139000000 6.6 35 256 qam 1
3 147000000 6.6 35 256 qam 2
4 155000000 6.6 35 256 qam 3
5 163000000 6.5 35 256 qam 4
6 171000000 6.3 35 256 qam 5
7 179000000 6 35 256 qam 6
8 187000000 5.8 34 256 qam 7
9 195000000 5.3 35 256 qam 8
10 203000000 4.6 34 256 qam 9
11 211000000 4 34 256 qam 10
12 219000000 3.5 34 256 qam 11
13 227000000 2.7 33 256 qam 12
14 235000000 1.7 33 256 qam 13
15 243000000 0.4 33 256 qam 14
16 251000000 1.2 33 256 qam 15
17 259000000 2.5 33 256 qam 16
18 267000000 3.5 34 256 qam 17
19 275000000 4.3 34 256 qam 18
20 283000000 4.6 34 256 qam 19
21 291000000 5 35 256 qam 20
22 299000000 5.5 35 256 qam 21
23 307000000 6 35 256 qam 22
24 315000000 6.4 35 256 qam 23


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 35.7 85395 0
2 Locked 35 28145 0
3 Locked 35 41693 0
4 Locked 35 21051 0
5 Locked 35.5 18085 0
6 Locked 35.5 16587 0
7 Locked 35 31236 0
8 Locked 34.9 59456 0
9 Locked 35 79896 0
10 Locked 34.4 169105 0
11 Locked 34.4 230852 0
12 Locked 34.3 482977 0
13 Locked 33.9 1513744 0
14 Locked 33.8 2236572 0
15 Locked 33.4 4673961 0
16 Locked 33.8 4384485 0
17 Locked 33.9 1987833 0
18 Locked 34.4 648447 0
19 Locked 34.9 269060 0
20 Locked 34.9 135310 0
21 Locked 35 95654 0
22 Locked 35 118029 0
23 Locked 35.5 86108 0
24 Locked 35.5 81052 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46199946 5.1 5120 64 qam 1
2 39399980 5.075 5120 64 qam 2
3 32599875 5.1 5120 64 qam 3
4 25799957 5.1 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log
Time Priority Description
03/05/2020 13:35:45 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 02:07:14 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 17:18:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 14:38:46 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 02:27:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 02:27:17 Warning! B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 02:21:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 02:18:55 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 02:18:51 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 02:18:46 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 02:17:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 01:04:26 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 01:02:17 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 01:02:12 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 01:02:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2020 01:02:12 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 19:27:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 18:47:38 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 18:47:32 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 18:47:32 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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