Hello.
It looks like good service is restored in my area, even if just a little later than the expected resolution time of 14/12/2021 9.00 a.m.
Actually, yesterday at 6.00 p.m.I received a text message stating that the problem was resolved, but it wasn't. I reported it (by replying to the text message with 'HELP') again this morning, and a new ETR of 14/12/2021 12.15 p.m. was given. I now just received a text message stating that "we've now checked things our end and everything should be working".
I'm curious about how these text messages go out, but they are comforting because they give me the impression that there is an actual human following up on the case (F009517571).
These are the speeds that I am getting and that I expect from Virgin Media as per the broadband speeds page.


The packet loss seems to have gone down too (if you ignore the spikes caused by my recent speed tests at around 12.00 p.m. mark) according to the BQM chart below.

The power readings on my hub upstream stats page are also better (they were between 39 and 41 when the problem was manifesting), but the modulation readings are still not all at 64 qam. How does one correlate these figures altogether?
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300000 | 45.8 | 5120 | 64 qam | 1 |
2 | 39399936 | 44.5 | 5120 | 16 qam | 4 |
3 | 46200000 | 45.3 | 5120 | 16 qam | 3 |
4 | 53700000 | 45 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
All in all, I am pleased that this is fixed for now and I can get a decent connection again for remote work. I just wish that we could get access to the very helpful local CS people like the person I spoke to this morning instead of the offshore people reciting scripts. I also wish Virgin Media was more transparent about area faults -- I think 'Check your service status' gives contradictory information most of the time.
Kudos to the person in CS who took my call this morning.