@BeccaSomething wrote:
We had called up, and addressed our issue. Was told that we had too many devices connected to our network, and an upgrade would fix our issue. We were quite apprehensive about this as it didn’t sound right and clearly we were correct. Not the end of the world as an upgrade was needed regardless.
As I am losing income from this I will get on the phone tonight to get an engineer out asap. Will keep the thread updated.
They lied to you.
How do you know you need a speed upgrade if your original plan was not working correctly in the first place?
I have heard of them doing that exact same thing before, you are not the first or the last.
Your power levels are out of spec, that is at least one of the reasons it's not working correctly.
You could up grade to 1gig if you want to but it wont help fix the problem.