Upload Modulation gone to pot

[jka94036]

Hi

Just had a tech visit to move my hub from upstairs to downstairs, job was completed but now my upload modulation is 32 qam across the board and power levels have all dropped (they were all around 46)

The tech was in a bit of a rush to say the least and did not check anything. I have reset & rebooted several times but issue still remains

data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300116	41.8	5120	32 qam	1
2	53699829	41.3	5120	32 qam	2
3	39399649	39.8	5120	32 qam	4
4	46199766	40.5	5120	32 qam	3

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

[jka94036]

That was my first port of call…… no issues in the area.

So still none the wiser….,I can only assume it’s a very local issue indeed….. or not 🤔

[jka94036]

Still getting consistent packet loss and only one channel at 64qam

https://www.thinkbroadband.com/broadband/monitoring/quality/share/aacc90f1c66eb9d95a1ac9e88b5e41be157fd94a

data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299906	41.5	5120	64 qam	1
2	53699649	41	5120	32 qam	2
3	39400435	39.3	5120	32 qam	4
4	46200166	40.3	5120	32 qam	3

[Paul_DN]

Hi jka94036,

Thank you for reaching back out to us, sorry to hear you are still facing connection issues, I have had a look at things again our end and can see there this a SNR (Signal to Noise Ratio) fault in the area, You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineer is working to resolve this ASAP.

This was raised on 01/03/22 and the estimated fix Time is 08/03/22 @ 10:25, all fix times are estimated and may change, apologies for any inconvenience caused, you can sign into your Online Account and register for updates.

Regards

Paul.

[jka94036]

Hi

Thanks for confirming there is a local issue 

John