Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank you for reaching back out to us, sorry to hear you are still facing connection issues, I have had a look at things again our end and can see there this a SNR (Signal to Noise Ratio) fault in the area, You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineer is working to resolve this ASAP.
This was raised on 01/03/22 and the estimated fix Time is 08/03/22 @ 10:25, all fix times are estimated and may change, apologies for any inconvenience caused, you can sign into your Online Account and register for updates.