This thread is absolutely shocking. Came looking for help and have some random guy coming straight for my neck for reasons I cannot comprehend.
The issue is not fixed. The engineer was not able to fix this problem. I have been on the phone to Virgin for 6 hours and they have not been able to fix this problem. What is the issue here?
And I must say that the customer service from Virgin is ABSOLUTELY SHOCKING. Blatant lies from them just to try and get me to hang up so they won't have to deal with it. I opened a complaint and the guy told me he would not help me unless I closed it. He then said he sent a new router out, which he didn't. Another woman told me she was passing me onto another department, I told her that I had been on hold for over an hour already and don't want to be passed on. She told me it would take 2 mins and she would stay on the line with me. She didn't stay on the line and it took 45 mins. This happened a few times. Constantly passing on because the customer service are absolutely useless and want to pass you onto somebody else if resetting the router does not fix the problem. All they have is reset your router. If that does not work than they keep passing you on until you get bored and hang up. It's shocking. Absolutely shocking and I have to say this incase of lurkers thinking about joining this service. It's SHOCKING.
I am now getting 0.4mb. That is over 700 times slower than what I should be getting. And nobody and virgin has any solution for it.
Please don't continue to make off-topic posts in this thread, as it doesn't help the OP solve their issue. If you want to continue a discussion, please either take it to Private Messages or discuss in our Chatter forum. Please also note that further off-topic posting may result in individual warnings, review the Forum Guidelines for more information.
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?