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Adduxi
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Very Insightful Person
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Message 11 of 13
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Re: Upgraded to 1Gb but getting 500mb speeds


@gino667 wrote:

That does not make much sense. You’re not offering your latest hubs on the best broadband speeds you have to offer? Counterintuitive if you ask me …   <snip>


The Hub 5 does not support the VOIP phone nor the wifi pods.  Users on the 1GB plan are entitled to wifi pods, so the Hub 5 will be of no use.

Once the firmware is updated, at some point in time, it will be ready for general release.

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gino667
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Message 12 of 13
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Re: Upgraded to 1Gb but getting 500mb speeds

Many thanks for you response I neither have pods or voip.

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Gareth_L
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Forum Team
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Message 13 of 13
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Re: Upgraded to 1Gb but getting 500mb speeds

Hi gino667

I can look into that £35 activation fee for you 

regarding the package change its not possible though the Forums 

If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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