Hi all
I appreciate this sort of post is fairly common. We were upgraded from M200 to M500 as part of our retention deal. However we have seen literally no change in speeds. We get reliably 130-190mbps virtually every speed test we conduct, both pre and post upgrade. The upgrade hasn't changed anything at all.
I'm wondering if there may be an issue with the line which is causing a ceiling at around 200mbps. The router status is showing a Max Traffic Rate of 575000000 so the upgrade has notionally been pushed to the router.
Router status details are below. Any assistance/comments would be appreciated.
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 387000000 | Locked |
Ranged Upstream Channel (Hz) | 32599990 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 387000000 | 2.7 | 38 | 256 qam | 32 |
2 | 203000000 | 1.5 | 36 | 256 qam | 9 |
3 | 211000000 | 1.2 | 37 | 256 qam | 10 |
4 | 219000000 | 1.5 | 31 | 256 qam | 11 |
5 | 227000000 | 1.2 | 31 | 256 qam | 12 |
6 | 235000000 | 1 | 37 | 256 qam | 13 |
7 | 243000000 | 1.2 | 37 | 256 qam | 14 |
8 | 251000000 | 1 | 37 | 256 qam | 15 |
9 | 259000000 | 0.7 | 37 | 256 qam | 16 |
10 | 267000000 | 0.5 | 37 | 256 qam | 17 |
11 | 275000000 | 1.2 | 37 | 256 qam | 18 |
12 | 283000000 | 1 | 37 | 256 qam | 19 |
13 | 291000000 | 1 | 37 | 256 qam | 20 |
14 | 299000000 | 0.7 | 37 | 256 qam | 21 |
15 | 307000000 | 0.9 | 37 | 256 qam | 22 |
16 | 315000000 | 1.7 | 37 | 256 qam | 23 |
17 | 323000000 | 2.2 | 38 | 256 qam | 24 |
18 | 331000000 | 2.7 | 38 | 256 qam | 25 |
19 | 339000000 | 3 | 38 | 256 qam | 26 |
20 | 347000000 | 2.5 | 38 | 256 qam | 27 |
21 | 355000000 | 3.2 | 38 | 256 qam | 28 |
22 | 363000000 | 2.9 | 38 | 256 qam | 29 |
23 | 371000000 | 3 | 38 | 256 qam | 30 |
24 | 379000000 | 3.4 | 38 | 256 qam | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 590 | 196 |
2 | Locked | 36.6 | 1168 | 0 |
3 | Locked | 37.6 | 995 | 0 |
4 | Locked | 31.4 | 36263014 | 341 |
5 | Locked | 31.4 | 71378789 | 38967 |
6 | Locked | 37.6 | 973 | 0 |
7 | Locked | 37.6 | 773 | 0 |
8 | Locked | 37.6 | 867 | 0 |
9 | Locked | 37.6 | 770 | 0 |
10 | Locked | 37.3 | 596 | 0 |
11 | Locked | 37.3 | 846 | 0 |
12 | Locked | 37.6 | 1085 | 0 |
13 | Locked | 37.6 | 624 | 0 |
14 | Locked | 37.6 | 662 | 0 |
15 | Locked | 37.6 | 371 | 0 |
16 | Locked | 37.9 | 344 | 0 |
17 | Locked | 38.6 | 521 | 0 |
18 | Locked | 38.6 | 208 | 0 |
19 | Locked | 38.6 | 182 | 0 |
20 | Locked | 38.6 | 612 | 0 |
21 | Locked | 38.6 | 209 | 0 |
22 | Locked | 38.6 | 287 | 0 |
23 | Locked | 38.6 | 1122 | 0 |
24 | Locked | 38.6 | 9063 | 44042 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32599990 | 51 | 5120 | 64 qam | 5 |
2 | 46199939 | 51 | 5120 | 64 qam | 3 |
3 | 39399977 | 51 | 5120 | 64 qam | 4 |
4 | 25799957 | 50.8 | 5120 | 32 qam | 6 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |