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heardd11
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Fibre optic
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Message 21 of 48
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Re: Trial: Opportunity for broadband-only customers

Love to trial new hub 5 to David was in hub 3 in 2016 helped alot of issues in that 

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jhuk
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Message 22 of 48
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Re: Trial: Opportunity for broadband-only customers

So why is the HUB3 a disaster and HUB4 not much better?  😁

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dmason197
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Message 23 of 48
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Re: Trial: Opportunity for broadband-only customers

Well I'd love a Virgin HUB FIVE but I've heard nothing?

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Sofia_B
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Message 24 of 48
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Re: Trial: Opportunity for broadband-only customers

Hi @dmason197

 

Thanks for your post 🙂 

 

I'm sorry to hear that, I appreciate the lack of updates is frustrating and we apologise for any inconvenience caused. 

 

We've rolled out the Hub 5 to some existing customers, and we'll be doing a wider launch in 2022. You can sign up for updates on this here

 

Thanks, 

Sofia
Forum Team



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BlueLou
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Message 25 of 48
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Re: Trial: Opportunity for broadband-only customers


@Kolchak wrote:

I received the email invite and received the box the other day - what I have also noticed (that wasn't supposed to happen) is that my contract has been renewed, starting on the date the box was received.

It sounds like this has happened to others as well!


 

Please let me know if this is still the case, your contract shouldnt have been renewed and will be addressed by the team

BlueLou
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Message 26 of 48
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Re: Trial: Opportunity for broadband-only customers

 


@idunno wrote:

Hi

Recieved my streaming box yesterday you say it’s free entertainment so you pay for nothing.

I signed in with my Netflix account and was asked to complete the purchase.

The only part that is free is freeview  tv the same as using an aerial on your roof.

Which part is free?


 

The service itself is at no monthly or upfonrt cost, that includes access to 40 free channels, plus free and ad-funded apps such as iPlayer, ITV hub, and You Tube. These are available over IP so you don't need an aerial.

You can also access Netflix, either by signing up for billing through us or by using an existing account.
You dont have to purchase it through us to use it!

southy1978
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On our wavelength
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Message 27 of 48
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Re: Trial: Opportunity for broadband-only customers

Would love the opportunity to trial the new entertainment box or the HUB 5. Have just moved and have had gig1 installed, my security gateway has a 2.5g wan interface so was slightly disappointed about getting a HUB 4 and not being able to reach full line speed. 

dmason197
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Message 28 of 48
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Re: Trial: Opportunity for broadband-only customers

I'll wait for further news regarding the Virgin HUB FIVE I've registered for updates on the WiFi router and Virgin Media TV 📺 Streaming Box

Kind regards 

 Dean

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Lee_R
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Message 29 of 48
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Re: Trial: Opportunity for broadband-only customers

Thanks for coming back to us dmason197

Please do come back to us when you have some updates.

Regards

 

Lee_R

dmason197
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Message 30 of 48
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Re: Trial: Opportunity for broadband-only customers

I've had no updates about any trials with Virgin Media?

Kind regards 

 Dean

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