on 12-10-2022 18:22
So a few weeks back i was told internet would go down as Virgin are improving your network, and today i was informed they were back in the area and improving the network
It has definitely not improved
I no longer use their Fire hazard hub 4 so had to disable my routers firewall so i can get BQM to work
The Hub 4 is in modem mode
Here is link to graph
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9e96b34d0ce49eb0fb8bb41a2cd649878b20e5a3
on 12-10-2022 18:45
on 12-10-2022 19:27
@danbottomburp wrote:I no longer use their Fire hazard hub 4 so had to disable my routers firewall so i can get BQM to work
The Hub 4 is in modem mode
So....your still using it?🤣
12-10-2022 19:32 - edited 12-10-2022 19:34
@legacy1 This is a help forum not a place to be a snarky useless troll, using it in router mode made it a fire hazard, now its in modem only mode it has cooled right down
And its "You're"
12-10-2022 20:22 - edited 12-10-2022 20:28
Well BQM looks mostly ok but then that is just one route your issue may take another route
You should look at enabling your firewall and allow ICMP to the router or even better just allow 80.249.99.164 to the router.
on 14-10-2022 20:27
Has the advice offered by legacy1 helped improve the connection danbottomburp?
Rob
on 17-10-2022 10:15
How could that clowns "advice" help my connection?
He is telling me there is no issue with my connection (which is complete rubbish) and also informing me that i should enable the firewall i don't want enabled and allow the BQM website to the allow rules
This is not Advice, this is called wasting everyone's time
on 19-10-2022 11:49
Hiya Danbottomburp,
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration!
I have checked on your power levels in order to do a health check on my side and I can see they are in really bad shape, on both your upstream and downstream levels.
This will need an engineer call-out to fix so I'll send you a PM now so get this booked in, I will also add in the notes that you feel the Hub may be overheating. If they feel this is the case they'll do a like-for-like replacement.
Speak soon!
Thanks,
Megan_L
on 20-10-2022 12:40
Thank you for confirming what i already knew, i don't see how forum members can be offering "advice" when they clearly are getting it wrong, i was told there were no issues which i knew was total rubbish
I don't think it is wise listening to any forum member concerning your connection, they have not a clue what is going on, all they see is a BQM graph which may or may not be helpful at all
on 21-10-2022 15:46
Hi Danbottomburp,
I was able to book an engineer for you, if you want to check, change or cancel this appointment yourself, you can do so on your Online Account.
Please let us know how the visit goes!
Thanks,
Megan_L