So a few weeks back i was told internet would go down as Virgin are improving your network, and today i was informed they were back in the area and improving the network
It has definitely not improved
I no longer use their Fire hazard hub 4 so had to disable my routers firewall so i can get BQM to work
The Hub 4 is in modem mode
Here is link to graph
Well BQM looks mostly ok but then that is just one route your issue may take another route
You should look at enabling your firewall and allow ICMP to the router or even better just allow 188.8.131.52 to the router.
How could that clowns "advice" help my connection?
He is telling me there is no issue with my connection (which is complete rubbish) and also informing me that i should enable the firewall i don't want enabled and allow the BQM website to the allow rules
This is not Advice, this is called wasting everyone's time
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration!
I have checked on your power levels in order to do a health check on my side and I can see they are in really bad shape, on both your upstream and downstream levels.
This will need an engineer call-out to fix so I'll send you a PM now so get this booked in, I will also add in the notes that you feel the Hub may be overheating. If they feel this is the case they'll do a like-for-like replacement.
Thank you for confirming what i already knew, i don't see how forum members can be offering "advice" when they clearly are getting it wrong, i was told there were no issues which i knew was total rubbish
I don't think it is wise listening to any forum member concerning your connection, they have not a clue what is going on, all they see is a BQM graph which may or may not be helpful at all