Switch to 1Gig and speed only 400Mbps

[auile17]

I upgraded from 500Mbps to 1 Gig and speeds never have change. I have factory reset it several times, numerous call to customer support without any success. Im measuring speed with a ethernet cable (cat6) connected directly to HUB4. See below hub config and network values. No one in customer supports seems to understand or know how to fix this issue. Speed are tops 400mbps. NEED HELP!

[John_GS]

Hi @auile17

We're not able to arrange or make calls from here. Please provide me the details requested via PM and I can assist further. If you do not wish to do so, please call us on 150 / 0345 454 1111 

Best

[auile17]

Check PM

[John_GS]

Hi auile17

Thanks for joining me on PM. Just to update the thread, this was raised to IT.

Best,

[auile17]

Any updated regarding my ticket and its resolution still experiencing this issue

[Zak_M]

Good afternoon @auile17, 

I have flagged this for john to read over when he is next in. 

Kind regards,

Zak_M

[John_GS]

Hi auile17

There's sadly no update, the team are working on this still

I will be in touch when I know more. Best,