Virgin Media Community

[auile17]

I upgraded from 500Mbps to 1 Gig and speeds never have change. I have factory reset it several times, numerous call to customer support without any success. Im measuring speed with a ethernet cable (cat6) connected directly to HUB4. See below hub config and network values. No one in customer supports seems to understand or know how to fix this issue. Speed are tops 400mbps. NEED HELP!

[auile17]

Cable Modem Status
Item	Status	Comments
Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
Channel Overview	Downstream	Upstream
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

3.0 Downstream channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
25	331000000	6.7	40.4	QAM256	25
1	139000000	6.2	40.4	QAM256	1
2	147000000	5.9	40.4	QAM256	2
3	155000000	5.7	40.4	QAM256	3
4	163000000	6	40.9	QAM256	4
5	171000000	6.1	40.4	QAM256	5
6	179000000	6.2	40.9	QAM256	6
7	187000000	6.4	40.9	QAM256	7
8	195000000	6.2	40.4	QAM256	8
9	203000000	6.1	40.4	QAM256	9
10	211000000	6.1	40.4	QAM256	10
11	219000000	6.3	40.4	QAM256	11
12	227000000	6.3	40.4	QAM256	12
13	235000000	6.3	40.9	QAM256	13
14	243000000	6.1	40.4	QAM256	14
15	251000000	5.7	40.4	QAM256	15
16	259000000	6	40.9	QAM256	16
17	267000000	6.2	40.9	QAM256	17
18	275000000	6.6	40.4	QAM256	18
19	283000000	6.4	40.4	QAM256	19
20	291000000	6.3	40.4	QAM256	20
21	299000000	5.4	40.9	QAM256	21
22	307000000	5.5	40.4	QAM256	22
23	315000000	5.7	40.4	QAM256	23
24	323000000	6.4	40.9	QAM256	24
26	339000000	6.4	40.4	QAM256	26
27	347000000	6.3	40.4	QAM256	27
28	355000000	6.1	40.9	QAM256	28
29	363000000	5.8	40.4	QAM256	29
30	371000000	6	40.4	QAM256	30
31	379000000	5.6	40.4	QAM256	31

[auile17]

3.0 Downstream channels

Channel	Lock Status	RxMER (dB)	Pre RS Errors	Post RS Errors
25	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.946209	0	0
5	Locked	40.366287	0	0
6	Locked	40.946209	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.946209	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.946209	0	0
17	Locked	40.946209	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.946209	2	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.946209	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
33	96	4K	1880	QAM4096	424

3.1 Downstream channels

Channel ID	Lock Status	RxMER Data (dB)	PLC Power (dBmV)	Correcteds (Active Profile)	Uncorrectables (Active Profile)
33	Locked	43	5.5	10329078	0

3.0 Upstream channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	32600000	47.3	5120 KSym/sec	64QAM	5
2	53700000	48.3	5120 KSym/sec	64QAM	2
3	46200000	47.8	5120 KSym/sec	64QAM	3
4	39400000	47.5	5120 KSym/sec	64QAM	4

[auile17]

3.0 Upstream channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	378724
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	378723
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

Network Log

Time	Priority	Description
Thu 01/01/1970 00:01:25	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 13/12/2021 18:24:35	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 13/12/2021 18:24:45	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 13/12/2021 18:24:59	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/12/2021 00:47:14	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Adduxi]

Wired or WiFi? 400 on WiFi is about right for some devices.
The stats all look okay btw. 

[jpeg1]

OP says ethernet.  All the stats look good.

[auile17]

Wired as stated above with a cat6 ethernet cable. Im expecting to see at least 800Mbps wired in my computer which is reasonable for 1gig connection instead of 400

[David_Bn]

Good Afternoon @auile17, thanks for your posts on our Community Forums and a very warm welcome to you!

Have you been able to perform anymore speed tests since your most recent post? If so, are you seeing a speed that resembles the speed you're subscribing to?

Kindest regards,

David_Bn

[auile17]

Hi yes i have tried it again, without success speed top out at 400 430 mbps with ethernet cable connected directly to hub4 in router mode

[John_GS]

Hi @auile17

Thanks for coming back to us. It needs raising with IT so I shall PM you now to assist further.

Best