Virgin Media Community

[aaronreeve]

Any help from VM?

[aaronreeve]

Had an engineer out today telling me he was wasting his time as it was an area fault with noise and slow upstream. Which is what i am STILL experiencing.

The Local fault page now says everything is fine, which isn't true as it's no better.

Still getting 0-15 out of 100 on Twitch Bandwidth tests and cant sustain a bitrate of over 4k (unwatchable) when i should be able to do 30/40k. (max on twitch is 10k anyway).

Twitch is my income and you are affecting it!

I've been told my wiring is fine and producing no noise & the fault is with yourselves. As he has admitted this, please sort this ASAP. I pay an awful lot of money for this service.

This has now been going on for over a week.

[Chris_W1]

Hi aaronreeve, thanks for the message. I am sorry to hear that you are having issues with the service and I have looked into this and there is no area outages at present. Can you confirm if you are still having issues with the service?. Can you do a BQM and let us know the results?. ^Chris

[aaronreeve]

It's now resolved itself.

Unfortunately the e-mail help team just told me to reset my Wifi....

[Corey_C]

Thanks for your reply and update, aaronreeve,

Glad to hear that it's been resolved.

Cheers,

Corey C