So Virgin Media are asking all of their customers with the same problem to check the cable!! Looking at Down detector the problem is at VM's end and it's country wide, it's very unlikely that everyone's coax cable as suddenly become loose
They never even replied to my post on this topic, and i already did all the necessary troubleshooting from my end (cables, reboots, setting checking etc), it is frightening to think that their experts legitimately think that the same very specific service issue affecting numerous people on here is caused by loose cabling at exactly 4pm , for everyone! I get they have a script to follow, but use some common sense cause all it does is infuriate people who are already annoyed at the poor service they are receiving.
The issue is clearly on their end, all we want is the engineers to be aware and an ETA on a fix.
To be fair. It would be embarrassing if it was the cable. It's raining outside, and I cant mow the grass & I need this for work tomorrow so...
I'm on 1Gig. not on wifi, and running the Hub in modem only mode. My router is opnsense running on my own server - which is reporting a RTT of 7.8ms to the gateway (wherever that is - new malden, croydon ?)