Hi there , I am having the same issue with speed. Down 66mb up 20mb . Normal speed 200mb and 12mb up. Phone customer service and got told it was my laptop. I replied what all three and one being a linux distro? Cheers Kev
I had an equally disappointing discussion with support last night.They kept going on about the problem being connecting devices via wifi, when I repeatedly told them I was connected via ethernet cable!
However, praise where it is due. My speed went back to normal within 10-15 mins of me posting on here, after being poor for about 24 hours, so it looks like someone on here has tweaked something straight away for which I am grateful.
I have found phone support are consistently poor and that you may get better results on here or by going straight through to the cancellations number, threatening (politely) to leave if they don't sort it out.
if you want help here, you are best going into your router advanced settings and copying the network stats across (being mindful that there is a 20k character limit for each forum message).