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Sudden Slowdown of Wired Internet Speed

Hi,

For the last 24 hours, my broadband speed has dropped from around 105mbps (I am on the 100 package) to circa 30mbps.

Network Stats show some regularly repeating errors on the network log since 9th July, as follows:

Critical - No Ranging Response Received.

Warning! RCS Partial Service.

Warning! MDD Timeout.

Error: DHCP REBIND WARNING - Field invalid in response

Notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified.

I did downgrade my package from 350 to 100mbps starting on 3rd July.

Is anyone able to help at all, please?

Many thanks.

Peter

 

Warning! MDD Timeout.


.

 

 

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Re: Sudden Slowdown of Wired Internet Speed

Here are some downstream bonded channel stats 

1314750000-238256 qam23
2138750000-4.437256 qam1
3146750000-4.238256 qam2
4154750000-3.240256 qam3
5162750000-3.240256 qam4
6170750000-3.238256 qam5
7178750000-338256 qam6
8186750000-338256 qam7
9194750000-3.240256 qam8
10202750000-3.440256 qam9
11210750000-3.238256 qam10
12218750000-338256 qam11
13226750000-2.938256 qam12
14234750000-2.540256 qam13
15242750000-2.438256 qam14
16250750000-2.538256 qam15
17258750000-2.538256 qam16
18266750000-2.738256 qam17
19274750000-2.938256 qam18
20282750000-2.740256 qam19
21290750000-2.538256 qam20
22298750000-2.438256 qam21
23306750000-2.238256 qam22
24322750000-1.938256 qam24

 

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Re: Sudden Slowdown of Wired Internet Speed

The 2nd part of downstream bonded channel stats that appear to show a high level of errors on channels 2 &3.

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.960
2Locked37.372736321350
3Locked38.227230330197
4Locked40.32550
5Locked40.35780
6Locked38.62790
7Locked38.96710
8Locked38.92000
9Locked40.3990
10Locked40.31050
11Locked38.93230
12Locked38.92290
13Locked38.990
14Locked40.350
15Locked38.960
16Locked38.940
17Locked38.950
18Locked38.660
19Locked38.950
20Locked40.350
21Locked38.940
22Locked38.640
23Locked38.950
24Locked38.900
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Re: Sudden Slowdown of Wired Internet Speed

Upstream looks ok.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999574.975512064 qam5
2257999744.775512064 qam8
3326000294.775512064 qam7
4393999524.825512064 qam6



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Sudden Slowdown of Wired Internet Speed

Last of the network stats   General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
7dsfd;kfoA,.iyewrkldJKDHSUBsg


Primary Downstream Service Flow
SFID7715
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID7714
Max Traffic Rate6300047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Re: Sudden Slowdown of Wired Internet Speed

Hi there ,
I am having the same issue with speed. Down 66mb up 20mb . Normal speed 200mb and 12mb up. Phone customer service and got told it was my laptop. I replied what all three and one being a linux distro?
Cheers Kev
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Re: Sudden Slowdown of Wired Internet Speed

Hi Kev,

Sorry to hear you have had issues too.

I had an equally disappointing discussion with support last night.They kept going on about the problem being connecting devices via wifi, when I repeatedly told them I was connected via ethernet cable!

However, praise where it is due. My speed went back to normal within 10-15 mins of me posting on here, after being poor for about 24 hours, so it looks like someone on here has tweaked something straight away for which I am grateful.

I have found phone support are consistently poor and that you may get better results on here or by going straight through to the cancellations number, threatening (politely) to leave if they don't sort it out. 

if you want help here, you are best going into your router advanced settings and copying the network stats across (being mindful that there is a 20k character limit for each forum message).

All the best.

Peter

 

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Re: Sudden Slowdown of Wired Internet Speed

Thanks peeps
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