Well 12 months have passed and nothing has changed, well it has but it's worse. I rang VM last week with the intentions of leaving but got talked into trying the all bells and whistles 500mbps package with an O2 SIM which I don't need as I am still in contract else where. But I was told it comes with the package which is still cheaper (just) than my last package!
Anyway it arrived and i fit it as per the book and woe be tide nothing. Now I am assured by Virgin that my last 200mbps router was showing the full 200 so the new 500mbps would solve my problems but it has not. Now my 3 Apple devices (2 iPhones and a iPad) rocketed into the 400's, my Windows10 laptop in the same room as the VM Hub 20 to 30mbps, my PC which is upstairs and connected via Ethernet: T-P Link AV600 PowerLine and Wireless: Trendnet AC1900 High Power Duel Band Wireless USB Adapter, both managed around 20 to 30mbps and sometimes as low as 0.80 mbps!!!!
What I need to know because VM don't know and I certainly don't, how even upstairs my iPhone can do 407mbps and my PC and Laptop a measly 20 to 30, is it the house or the devices that have the problem? I have even replaced some of the VM cables (rightly or wrongly I don't know) with BlueRigger RG6 Coaxial Cable with F-Type connectors. My next step before my 14 days is up is to ask for a couple of Pods which are included in my package to see if they help. I am sorry for going on but I have just about had enough now so I hope somebody can help me, please????
Powerline adaptors are not good. Also you are not allowed under the Ts&Cs to replace any VM cables. Speed tests need to be done wired directly to the Hub with a Cat6a cable. VM do not guarantee WiFi speeds. If you are eligible for free Pods, get those and remove all other extenders etc.
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Hi, well I did what you suggested, I have spent all morning running a 15m cat7 Ethernet cable from my living room, outside and up to my bedroom/office where my pc is, connected it up did a Which speed test and got 45mbps, Ookla Speedtest.net gave me 50.1mbps. OK, it's faster than what I've been getting but surely at a 500mbps package shouldn't I be getting more than that or am I being to optimistic?
Can you do the test this way. ____________________________
As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a/7 ethernet cable, directly to the Hub which you have first put into “modem mode”
If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Removed a few programs last night including a couple of Acer pre-installed and others. started my pc in normal mode today. I have just done a SamKnows test, 12.7mbps download speed and 48mbps upload!! If I am getting 1145mbps in Safe Mode does that mean something on my PC is the problem and if so how do I find out what it is?