on 15-01-2022 16:53
Well 12 months have passed and nothing has changed, well it has but it's worse. I rang VM last week with the intentions of leaving but got talked into trying the all bells and whistles 500mbps package with an O2 SIM which I don't need as I am still in contract else where. But I was told it comes with the package which is still cheaper (just) than my last package!
Anyway it arrived and i fit it as per the book and woe be tide nothing. Now I am assured by Virgin that my last 200mbps router was showing the full 200 so the new 500mbps would solve my problems but it has not. Now my 3 Apple devices (2 iPhones and a iPad) rocketed into the 400's, my Windows10 laptop in the same room as the VM Hub 20 to 30mbps, my PC which is upstairs and connected via Ethernet: T-P Link AV600 PowerLine and Wireless: Trendnet AC1900 High Power Duel Band Wireless USB Adapter, both managed around 20 to 30mbps and sometimes as low as 0.80 mbps!!!!
What I need to know because VM don't know and I certainly don't, how even upstairs my iPhone can do 407mbps and my PC and Laptop a measly 20 to 30, is it the house or the devices that have the problem? I have even replaced some of the VM cables (rightly or wrongly I don't know) with BlueRigger RG6 Coaxial Cable with F-Type connectors. My next step before my 14 days is up is to ask for a couple of Pods which are included in my package to see if they help. I am sorry for going on but I have just about had enough now so I hope somebody can help me, please????
on 15-01-2022 16:57
Powerline adaptors are not good. Also you are not allowed under the Ts&Cs to replace any VM cables. Speed tests need to be done wired directly to the Hub with a Cat6a cable. VM do not guarantee WiFi speeds. If you are eligible for free Pods, get those and remove all other extenders etc.
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on 15-01-2022 17:01
on 17-01-2022 15:26
on 17-01-2022 16:02
Excuse me if you will but your original post was a tad confusing for me. Are you saying that you get roughly the speeds you expect over wifi, but ethernet is always slow?
You should be seeing the full 500 Mbps with a Cat 7 cable and gigabit capable ethernet devices.
on 17-01-2022 16:59
on 17-01-2022 17:08
My 30 to 40 mbps was both Ethernet and wifi on both my pc and laptop but not Apple devices. Where do I find whether my devices are Gigabit enabled?
on 17-01-2022 19:20
OK, before going into modem mode I did the safe mode + networking test.
Sam knows
Mozilla Firefox download 1144mbps up 205mbps
on 17-01-2022 19:22
And
Microsoft Edge down 1145mbps up 244mbps
on 18-01-2022 15:13