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Still no broadband after todays outage 'fixed'

Had a service problem in my area today with no broadband that said it would be fixed by 3pm. Now it is showing as fixed, but we still dont have a broadband connection. This is affecting the whole street. Also this forum wont let me post on the networking board. I assume that it's been stopped due to the number of people complaining which is just wrong.

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Alessandro Volta
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Message 2 of 5
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Re: Still no broadband after todays outage 'fixed'

Try a reboot to see if the Hub can renegotiate a better connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Re: Still no broadband after todays outage 'fixed'

I have tried that, also it's not just me. Most of my street are having the same issue.

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Alessandro Volta
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Message 4 of 5
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Re: Still no broadband after todays outage 'fixed'

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Very Insightful Person
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Message 5 of 5
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Re: Still no broadband after todays outage 'fixed'

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info on fix times, but even that wont cover problems affecting just a few customers - but its a free and automated call 🙂

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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