Still Problems?

[MUFFINTAST1C]

Right, yesterday in Area 04 (WS3) there was an outage in regards to this previous post: https://community.virginmedia.com/t5/Speed/AREA-04-WS3-Completely-Screwed-Up/td-p/5232216 - In the very last post it was my router, I have now solved that issue, however it seems there are still problems with the actual connection, even though the Checker states it's fine when I goto "Test My Hub" it's now saying still issues in the affected post code.

My dad is on the Gig1 service and the seems the download / upload (especially the upload has dropped down to 2Mb/s when uploading) The setup he has worked for months up and till yesterday when it all collapse in the area.

I will post the Hub stats again as of todays date.

Before anyone says it's my 3rd party router.. Please make sure I have fixed the issues with MY ROUTER and has been setup in this configuration for months before the outage yesterday.

Could any moderators be able to check if there is still in an issue in AREA 04 (WS3) it says there isn't but when I do "Test my Hub" it comes back with it saying there is.

[Client62]

At the moment we are waiting for the images of the stats to be released into view.

Whilst that is happening check for local issues on : 0800 561 0061

[MUFFINTAST1C]

I've rung that number at it is coming back no issues.

However doing a "Test my Hub" option online brings back this:

And ringing the number brings back the same kind of response. So, it's an external issue not my dad's router.

[MUFFINTAST1C]

"Ignore "I've rung that number at it is coming back no issues."

[Client62]

Upstream channels look fine.
Downstream power levels are a little still above the -7 to 7 preferred range, but have not recorded any errors which is a good sign.

In any system of many parts that does not do what we expect we have to remain open to the idea that any part of it may fail at any time.

The number of home and office laptops that are at the root of people's speed problems appears to be just about every third one !

Set the Hub back into Router mode and test it with  https://www.samknows.com/realspeed/  to prove it is or is not at the root of today's problems.

[MUFFINTAST1C]

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@Client62 wrote:

Upstream channels look fine.
Downstream power levels are a little still above the -7 to 7 preferred range, but have not recorded any errors which is a good sign.

In any system of many parts that does not do what we expect we have to remain open to the idea that any part of it may fail at any time.

The number of home and office laptops that are at the root of people's speed problems appears to be just about every third one !

Set the Hub back into Router mode and test it with  https://www.samknows.com/realspeed/  to prove it is or is not at the root of today's problems.

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I have rang the number provided and I've checked two post codes in the same area and still saying there are problems and more complex than usual. 

I make sure everything is ran via Ethernet, I have done a fast.com test over WiFi using WiFi 6 and tops out at 940 or 1.1Gbps this was prior before the outage occurred and using the Asus AX86U. 

Narrowed it down to an outside issue as stated. 

[Client62]

VM will engage with local or single customer issues only after the know network faults are fixed.

[MUFFINTAST1C]

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@Client62 wrote:

VM will engage with local or single customer issues only after the know network faults are fixed.

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I'm aware.

I received a text message last night to say there was a problem still and check the extended test on the website today to be greeted with the same message that there is still a fault. I've tried uploading to my server and still the upload speeds are rubbish even though the stats are good, so again I assume the external issue is causing problems. There was no ETA on a fix.

[Paul_DN]

Hi MUFFINTAST1C,

Thank you for reaching back out to us, sorry to hear you were still facing issues, I was able to locate you on our system with the details we have for you and cannot see any known issues, there was only so much I could check due to you having our Router in Modem mode, if you are still facing issues, please remove any 3rd party equipment and put ours back into Router mode.

Regards

Paul. 

[MUFFINTAST1C]

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@Paul_DN wrote:

Hi MUFFINTAST1C,

Thank you for reaching back out to us, sorry to hear you were still facing issues, I was able to locate you on our system with the details we have for you and cannot see any known issues, there was only so much I could check due to you having our Router in Modem mode, if you are still facing issues, please remove any 3rd party equipment and put ours back into Router mode.

Regards

Paul. 

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According to the extensive check doing "Test Hub" it reports back that "There are still problems in your post code" I also received a text message to say that a fix won't be done until today, 23 of January. Again, using my 3rd party router for months absolutely no issues at all so I'm still sticking by what I said it's an external issue. The fault code on the text mesages were as follows:

F010393757

Please don't assume it is my router again it's been running fine months this is clearly an external issue.