You have a stupidly low signal to noise ratio on all 19 of the downstream channels which have managed to lock, the other 5 you should have seem to have gone missing entirely! Upstream is fine which is something I suppose.
I doubt this is a simple cable fault it’ll be something more substantial upstream at VM’s end especially if it is effecting your TV service as well and they have confirmed an area fault.
With a known fault logged, they won’t send an engineer out- I can only suggest that you sit tight and wait for them to fix it. The automatic compensation probably won’t apply to you as that only kicks in for ‘total’ loss of service, but it can’t harm you calling customer services or even retentions and seeing if you can’t get a credit on you account for the service degradation.
You could get the error logs from the hub and post them up but I have a suspicion as to what they’ll contain - MDD timeouts, SYNC loss and partial service messages.
Sorry that you're having issues with both your TV and Broadband at the moment. I'd like to help you get these sorted out.
In regards to your broadband, I've had a look at the backend of your services and as jem101 has stated, you've got SNR issues on all of your channels. This something I'll need to book a technician visit for, so I'll need to pop you a private message.
I'll also take a look at the TV issues you're having, as I'll need to access your account to help with this too.