Virgin Media Community

[sandelben]

Hello so my Internet speed is not great I am supposed to get 500 but my hub is only giving me 150 on a wired connection my PC is is new with a 1 gb card on it so it should shown 500 I have pin hole reset the hub I factory reset it but nothing still the same not happy at all 

[legacy1]

Test in windows safe mode with networking

[sandelben]

i tried that still showing the same thing 

[Paul_DN]

HI sandelben,

thank you for reaching out to us in our community and welcome back, sorry to hear you aren't getting your expected speeds, I was able to locate you on our system with the details we have for you and was unable to see any issues at all, i was only able to see WIFI connections none Via Ethernet, can you please try putting the Router in Modem mode and just connect the PC only Via a Cat 6 or above Ethernet cable.

To enable modem mode on your Hub 3

1. Make sure you are connected (wired or wirelessly) to your Hub 3.0
2. Open your Internet browser
3. Log in to your Hub's settings page by entering 192.168.0.1 into the address bar of your Internet browser
4. Enter your Hub 3 settings password. The default password is on the bottom of the Hub 3.  If you have changed the default password, enter that password instead
5. Once you've logged in, click Modem Mode on the left
6. Click the option next to Enable Modem Mode and then click Apply changes

and wait for the base light to turn magenta.

Regards

Paul.