on 09-04-2022 21:40
Hello so my Internet speed is not great I am supposed to get 500 but my hub is only giving me 150 on a wired connection my PC is is new with a 1 gb card on it so it should shown 500 I have pin hole reset the hub I factory reset it but nothing still the same not happy at all
10-04-2022 00:58 - edited 10-04-2022 00:58
Test in windows safe mode with networking
on 11-04-2022 12:15
i tried that still showing the same thing
on 13-04-2022 13:21
HI sandelben,
thank you for reaching out to us in our community and welcome back, sorry to hear you aren't getting your expected speeds, I was able to locate you on our system with the details we have for you and was unable to see any issues at all, i was only able to see WIFI connections none Via Ethernet, can you please try putting the Router in Modem mode and just connect the PC only Via a Cat 6 or above Ethernet cable.
To enable modem mode on your Hub 3
and wait for the base light to turn magenta.
Regards
Paul.