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nirurin
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Speed has dropped in half on my gig connection

So I already had some problems with this connection before, but I managed to iron out some of them (with unfortunately very little help from virgin support, but oh well).

However the problem has now come back with a vengeance, to the point where the issues aren't even intermittent anymore. I'm constantly getting half my gig speed (if that). 

Here is the current log for the last 24 hours, along with the logs from the router stats. (Probably appended in replies to this post). 

 

Screenshot 2022-06-24 020027.png

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nirurin
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Re: Speed has dropped in half on my gig connection

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000004.50000037.355988QAM25625
11390000006.19999736.386890QAM2561
21470000006.19999736.386890QAM2562
31550000006.09999836.609653QAM2563
41630000006.19999736.609653QAM2564
51710000006.30000336.609653QAM2565
61790000006.30000337.355988QAM2566
71870000006.40000237.636276QAM2567
81950000006.40000237.355988QAM2568
92030000006.40000237.355988QAM2569
102110000006.50000037.636276QAM25610
112190000006.40000237.636276QAM25611
122270000006.50000037.355988QAM25612
132350000006.40000237.636276QAM25613
142430000006.50000037.636276QAM25614
152510000006.19999737.355988QAM25615
162590000006.09999837.636276QAM25616
172670000005.59999837.355988QAM25617
182750000005.19999737.355988QAM25618
192830000005.00000037.355988QAM25619
202910000005.00000037.355988QAM25620
212990000005.30000337.355988QAM25621
223070000005.09999837.355988QAM25622
233150000005.00000037.355988QAM25623
243230000004.59999837.355988QAM25624
263390000004.69999737.355988QAM25626
273470000004.69999737.355988QAM25627
283550000004.59999837.355988QAM25628
293630000004.80000337.355988QAM25629
303710000004.80000337.355988QAM25630
313790000004.80000337.636276QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked37.35598800
1Locked36.38689000
2Locked36.38689000
3Locked36.60965300
4Locked36.60965300
5Locked36.60965300
6Locked37.35598800
7Locked37.63627600
8Locked37.35598800
9Locked37.35598800
10Locked37.63627600
11Locked37.63627600
12Locked37.35598800
13Locked37.63627600
14Locked37.63627600
15Locked37.35598800
16Locked37.63627600
17Locked37.35598800
18Locked37.35598800
19Locked37.35598800
20Locked37.35598800
21Locked37.35598800
22Locked37.35598800
23Locked37.35598800
24Locked37.35598800
26Locked37.35598800
27Locked37.35598800
28Locked37.35598800
29Locked37.35598800
30Locked37.35598800
31Locked37.63627600



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked406.9411885880
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nirurin
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Re: Speed has dropped in half on my gig connection

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000034.7705995120 KSym/sec64QAM3
23940000035.2705995120 KSym/sec64QAM4
35370000034.7705995120 KSym/sec64QAM2
46030000035.0205995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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nirurin
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Re: Speed has dropped in half on my gig connection

Most recent speed test. Speed is 1/4 of what it should be. 

Screenshot 2022-06-24 064323.png

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Adduxi
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Re: Speed has dropped in half on my gig connection

A couple of suggestions;

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Note - VM do not guarantee wifi speeds, only wired to the Hub.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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nirurin
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Re: Speed has dropped in half on my gig connection

Hub has already been reset. 

Also both machines I run speed tests on, are wired. Those speeds are over wired Cat8. The internal network runs at 2.5GBe minimum, only the router / the external internet connection runs at 1gig (or is supposed to, when it works). 

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Kain_W
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Re: Speed has dropped in half on my gig connection

Hi there nirurin,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with the connection.

From checking our service I can't currently see any readings or area faults that would attribute to this.

Has the service improved since posting?

Let us know,

Kain
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