Menu
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
146 Views
Message 11 of 15
Flag for a moderator

Re: Speed flautation

Hello Katie 

I already tried all these things.Infact engineer came to fix it and not able to find a fault. He check all connection and reboot system few times with no luck but if you want I go and reboot the system now.

 

0 Kudos
Reply
Highlighted
  • 2.26K
  • 132
  • 280
Forum Team
Forum Team
143 Views
Message 12 of 15
Flag for a moderator

Re: Speed flautation

Thanks @shami - do let us know when you have rebooted and once everything is back up and running for you. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
109 Views
Message 13 of 15
Flag for a moderator

Re: Speed flautation

Good morning 

I just done a speed test on a wireless connection in front of Hub.please look at the screen shoot.

Screenshot_20191213-075725_Samsung Internet.jpg

Screenshot_20191213-075651_Samsung Internet.jpg

 

0 Kudos
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
105 Views
Message 14 of 15
Flag for a moderator

Re: Speed flautation

Few more screen shoots.There is no date and time stamp on the screen shoots.There is actually few minutes gap between the test.Thanks

Screenshot_20191213-080808_Samsung Internet.jpg

Screenshot_20191213-080530_Samsung Internet.jpg

Screenshot_20191213-080402_Samsung Internet.jpg

Screenshot_20191213-075725_Samsung Internet.jpg

Screenshot_20191213-075651_Samsung Internet.jpg

 

0 Kudos
Reply
Highlighted
  • 2.52K
  • 141
  • 264
Forum Team
Forum Team
93 Views
Message 15 of 15
Flag for a moderator

Re: Speed flautation

Hi Shami,

 

Thank you for reaching out to us in our community, I am sorry to see you are getting a lower than expected speed when running speed tests.

 

I have had a look our end and run some full diagnostic checks, I cannot see any issues at all all your levels are exactly where they should be.

 

You can set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you un-check the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture here is the link you will need.

 

Kind regards

 

Paul.

0 Kudos
Reply