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philbell
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Message 1 of 18
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Speed drops in the last week

So in the past week or so suddenly my internet speed keeps tanking in the afternoon/evening. I'm on the 500mbps service and have been for quite some time with no issues. My typical connections speeds vary from 300-400mbps through the day, but in the past several days come the later afternoon I'm suddenly getting less than 10mbps, and right now it's barely 3mbps. This speed drop is across every device on my network, both ethernet wired and wireless. My upload speed is holding steady around 30-40mbps. Nothing has changed in those past few days and this issue seems to be getting earlier in the day, today I was hit with the speed drop around 2pm!

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foccer
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Message 2 of 18
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Re: Speed drops in the last week

Welcome to the club - Where in the country are you?

I am in Crawley and suffering the same thing. 5-10Mbps each evening instead of the 200 I am meant to get
Jimkims
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Message 3 of 18
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Re: Speed drops in the last week

Seems to be allot of people from Crawley having this issue atm, and im another...

Not sure were going to get a quick resolution.
philbell
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Message 4 of 18
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Re: Speed drops in the last week

Yep, Crawley too

jbrennand
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Message 5 of 18
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Re: Speed drops in the last week

Have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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foccer
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Message 6 of 18
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Re: Speed drops in the last week

yes - none known - and having spent nearly 3 hours on the daft chat system yesterday where the first level support person suggested it was because 20 devices on my network all get the bandwidth divided equally between them, they were none the wiser either. Router resets and reboots etc but not a single admission of the issue.

 

 

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philbell
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Message 7 of 18
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Re: Speed drops in the last week

There are "no known issues" in this area according to the online and phone status services
jbrennand
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Message 8 of 18
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Re: Speed drops in the last week

Usual "script "reading" from an offshore agent I presume.

Lets have a look at your connection data and BQM - can you follow this...
_________________________________________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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foccer
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Message 9 of 18
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Re: Speed drops in the last week

I cannot post up the info from the device I am on at the moment but out of interest did check those details this morning when I was getting 200Mbps then again earlier this afternoon when it dropped to 5Mbps - All details were exactly the same.

 

That and the fact that so many people in Crawley and elsewhere are having exactly the same issue points me to a core network issue.

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philbell
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Message 10 of 18
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Re: Speed drops in the last week

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1267000000338256 qam17
21390000004.637256 qam1
31470000004.537256 qam2
41550000004.537256 qam3
51630000004.537256 qam4
61710000004.537256 qam5
71790000004.337256 qam6
8187000000437256 qam7
9195000000438256 qam8
102030000003.938256 qam9
112110000003.737256 qam10
122190000003.738256 qam11
132270000003.537256 qam12
142350000003.438256 qam13
152430000003.238256 qam14
162510000003.438256 qam15
172590000003.238256 qam16
182750000002.738256 qam18
19283000000338256 qam19
202910000002.937256 qam20
21299000000337256 qam21
223070000003.538256 qam22
233150000003.438256 qam23
243230000003.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.660
2Locked37.390
3Locked37.3160
4Locked37.6380
5Locked37.6260
6Locked37.6290
7Locked37.6130
8Locked37.3914
9Locked38.6120
10Locked38.6120
11Locked37.6150
12Locked38.6160
13Locked37.6270
14Locked37.970
15Locked38.6200
16Locked38.6110
17Locked38.6190
18Locked38.970
19Locked38.6170
20Locked37.6180
21Locked37.6120
22Locked38.6300
23Locked38.690
24Locked38.6210
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