Since more than 3 weeks ago, I have experienced frequent outages on my Internet service. I have managed to forward mobile data as the cuts were frequent but short. Speed has been ok (60-75 Mbps in Ethernet) but slower than agreed (100 Mb). Today the crash is permanent. There is no Internet at home and we are 2 people working from home. Unacceptable! Issue seems to be in the router (Hub3) as there are no issues reported in my area. Of course, I have restarted and restored it around 20 times. I would need assistance as soon as practical. Router log shows plenty of warnings and critical entries
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
I will carry out a few tasks I need to do and post later the required answers. It seems to be working now but I forecast it will crash during the morning..... Of course, I will keep you all posted. Yes, permanent is forever. Yesterday, I completely lost Internet (over 2 hours) before going to bed.