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ScraggMeister
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Speed & Customer Service

on ‎10-02-2021 20:07

Right. Totally fed up now. I’ve been having Broadband Speed issues since upgrading to Max 350mbs speed. Not reached anything near to that - max 160mbs on a good day. Average 100’ish if I’m lucky. Correspondence since 18/11/20 has been really unhelpful. I’ve run diagnostics via the forum & my hub is working fine. Why can’t Virgin deliver the speed I’m paying a premium for. Had enough. Can anyone please help before I cancel my contract?  Thanks. 

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John_GS
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Re: Speed & Customer Service

on ‎21-02-2021 16:54

Hi ScraggMeister

 

Thanks for posting. My apologies for the delayed reply and also the broadband issues. 

 

I've checked the system today and there are no issues showing and all the levels are in spec. 

 

I do hope that everything is resolved for you. If not, could you advise further, is this affecting multiple devices? Also could you set up a free BQM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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