Solid red light on hub

[Alan75]

I've had a solid red light on my hub now for 4 days , I've checked  service status  and nothing in my area,lve also gone throught the suggested  switch off / switch on , unplug /plug in I've tried everything  except a sledge hammer  but still solid red button  please help.

[jbrennand · Accepted solution]

What Hub model is it?  Is it in normal router mode - or have you put it into modem only mode ? Can you post up a photo?

[Alan75]

I  can't post picture a file exceeds  maximum  file size but it's the slim rectangular  stand on its end type.

[Natalie_L]

Hi Alan75, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear of the issues you are experiencing with the Hub. 

I have checked from our side and can see you have spoken to my colleague via private message and our customer care team since you posted.

Do you require any further assistance with this issue? If so, please do let us know and we will be happy to help. 

Thanks,