Hi BasicJ,
Thanks for coming back to via private message with the information requested.
It looks as though there are some issues with your power levels which will need an engineer to resolve as we're unable to adjust these remotely.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there.
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.
Lets us know how the appointment goes.
Take care.