Slower than a Gigabit snail race in Area 01

[BasicJ]

Ok things checked/actioned: Rebooted modem (latest V4), checked coax, checked Cat6 cables, WiFi is off on the modem.

Running speed tests directly at the modem with my laptop (less than 18 months old running the latest version of Win 10 and using the admin account) with a WIRED connection, today I am getting ~60-90Mb down out of 1000Mb.

Have had the Gig service for about 12 months now and I never get more than ~500Mb.

Have phoned on multiple occasions to be told there is nothing wrong with the modem or last mile.

Anyone any suggestions other than phoning in.

Am gonna be phoning in to claim about 12 months worth of my service costs back.

At a loss & frustrated

P.S. I am technically adept having managed the infrastructure for a major global company for many years

[jbrennand]

As suggested Up power levels are very high - it needs VM to look at your connection. They will respond her here in a day or two - or call it in and see what they say.

[Kath_F]

Hi BasicJ,

Thanks for your post and I'm sorry to hear about the issues you have been having with the speed of your broadband. I'm happy to take a look in to things but I've been unable to locate your account via your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[Kath_F]

Hi BasicJ,

 
Thanks for coming back to via private message with the information requested. 

It looks as though there are some issues with your power levels which will need an engineer to resolve as we're unable to adjust these remotely. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. 

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.