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jbrennand
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Very Insightful Person
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Message 11 of 13
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Re: Slower than a Gigabit snail race in Area 01

As suggested Up power levels are very high - it needs VM to look at your connection. They will respond her here in a day or two - or call it in and see what they say.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kath_F
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Forum Team
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Message 12 of 13
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Re: Slower than a Gigabit snail race in Area 01

Hi BasicJ,


Thanks for your post and I'm sorry to hear about the issues you have been having with the speed of your broadband. I'm happy to take a look in to things but I've been unable to locate your account via your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 


I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,
 

Kath_F
Forum Team




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Kath_F
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Message 13 of 13
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Re: Slower than a Gigabit snail race in Area 01

Hi BasicJ,

 
Thanks for coming back to via private message with the information requested. 

 

It looks as though there are some issues with your power levels which will need an engineer to resolve as we're unable to adjust these remotely. 


I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.


Please ensure that someone over the age of 18 is at the property for the time the engineer is there. 


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.

Kath_F
Forum Team




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