Menu
Reply
hd3
  • 46
  • 0
  • 3
On our wavelength
540 Views
Message 51 of 81
Flag for a moderator

Re: Slow upload speed

How's it looking today I hear you ask!

Scheduled for a fix for over utilisation on 26th Feb, 10th March, 24th March, April 6th, April 12th, April 27th, May 11th, May 25th, June 8th and June 22nd.

I've just checked the speeds and I'm getting 203 down and 5 up.

Has the fix date been pushed back again? Please confirm.

Thanks

0 Kudos
Reply
Paulina_Z
  • 1.55K
  • 49
  • 98
Forum Team
Forum Team
531 Views
Message 52 of 81
Flag for a moderator

Re: Slow upload speed

Hi @hd3,

 

Thank you for reaching out about your ongoing issues.

 

After taking a look at your account, I can see that there is an active outage. It is currently set to be finished today at 14:35. Apologies for any inconvenience caused. 

 

Our technician is on site and working on having this issue resolved.

 

Please keep us updated on your connection. 

 

Thank you,

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
hd3
  • 46
  • 0
  • 3
On our wavelength
522 Views
Message 53 of 81
Flag for a moderator

Re: Slow upload speed

Just checked and the connection hasn't improved.

0 Kudos
Reply
hd3
  • 46
  • 0
  • 3
On our wavelength
513 Views
Message 54 of 81
Flag for a moderator

Re: Slow upload speed

I've checked this morning and speeds are 208 down and 8 up.

Has the ticket F008611099 been pushed back?

0 Kudos
Reply
Andrew-G
  • 7.8K
  • 1.32K
  • 3.49K
Very Insightful Person
Very Insightful Person
507 Views
Message 55 of 81
Flag for a moderator

Re: Slow upload speed


@hd3 wrote:

How's it looking today I hear you ask!

Scheduled for a fix for over utilisation on 26th Feb, 10th March, 24th March, April 6th, April 12th, April 27th, May 11th, May 25th, June 8th and June 22nd.

I've just checked the speeds and I'm getting 203 down and 5 up.

Has the fix date been pushed back again? Please confirm.

Thanks


https://community.virginmedia.com/t5/Speed/Another-upload-speed-tale-of-woe-I-ve-given-up-hope-it-wi...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
hd3
  • 46
  • 0
  • 3
On our wavelength
502 Views
Message 56 of 81
Flag for a moderator

Re: Slow upload speed

Network Status - Hub4 

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.0
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
32
4
DOCSIS 3.1 channels
0
0

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

8194750000-2.238.6QAM2568
1138750000239QAM2561
21467500001.139QAM2562
31547500000.438.6QAM2563
4162750000-0.638.6QAM2564
5170750000-1.638.6QAM2565
6178750000-239QAM2566
7186750000-1.938.6QAM2567
9202750000-2.238.6QAM2569
10210750000-2.438.6QAM25610
11218750000-2.638.6QAM25611
12226750000-2.538.6QAM25612
13234750000-2.538.6QAM25613
14242750000-2.338.6QAM25614
15250750000-2.339QAM25615
16258750000-238.6QAM25616
17266750000-2.639QAM25617
18274750000-3.538.6QAM25618
19282750000-3.739QAM25619
20290750000-3.338.6QAM25620
21298750000-2.738.6QAM25621
22306750000-2.838.6QAM25622
23314750000-3.338.6QAM25623
24322750000-3.738.6QAM25624
26370750000-2.438.6QAM25626
27378750000-2.239QAM25627
30402750000-239QAM25630
31410750000-2.239QAM25631
34434750000-338.6QAM25634
37458750000-3.138.6QAM25637
38466750000-3.338.6QAM25638
39474750000-3.638.6QAM25639



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

8Locked38.60537700
1Locked38.98326100
2Locked38.98326100
3Locked38.60537700
4Locked38.60537700
5Locked38.60537700
6Locked38.98326100
7Locked38.60537700
9Locked38.60537700
10Locked38.60537700
11Locked38.60537700
12Locked38.60537700
13Locked38.60537700
14Locked38.60537700
15Locked38.98326100
16Locked38.60537700
17Locked38.98326100
18Locked38.60537700
19Locked38.98326100
20Locked38.60537700
21Locked38.60537700
22Locked38.60537700
23Locked38.60537700
24Locked38.60537700
26Locked38.60537700
27Locked38.98326100
30Locked38.98326100
31Locked38.98326100
34Locked38.60537700
37Locked38.60537700
38Locked38.60537700
39Locked38.60537700
0 Kudos
Reply
hd3
  • 46
  • 0
  • 3
On our wavelength
501 Views
Message 57 of 81
Flag for a moderator

Re: Slow upload speed

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000048.85120 KSym/sec64QAM4
24620000049.55120 KSym/sec64QAM3
32580000046.85120 KSym/sec64QAM11
43260000047.85120 KSym/sec64QAM5



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA00930
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.0
Config file
cmreg-vmdg640-bbt060-b.cm



Primary Downstream Service Flow

SFID
90778
Max Traffic Rate
230000061
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
90777
Max Traffic Rate
22000061
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
0 Kudos
Reply
hd3
  • 46
  • 0
  • 3
On our wavelength
500 Views
Message 58 of 81
Flag for a moderator

Re: Slow upload speed

There was nothing in the Networklog.

Do the T3 timeouts look OK?

0 Kudos
Reply
Andrew-G
  • 7.8K
  • 1.32K
  • 3.49K
Very Insightful Person
Very Insightful Person
484 Views
Message 59 of 81
Flag for a moderator

Re: Slow upload speed

No, not at all.  There should be only one or two T3's cropping up.  Your downstream power range also looks too wide at 5.7 dBmV.  But fixing those won't sort out over-utilisation.  That's been caused by VM over-selling so that there's more use than capacity on the local network, and it will only be resolved by significant capacity improvement works.

As things stand, the fault has been outstanding for more than six months, ten maybe eleven "fix" dates have passed with no improvement.  The overall delay is a blatant breach of Fairness commitment 4, under which VM should fix problems promptly, and the repeatedly misleading dates are a blatant breach of Fairness commitment 6, that promises fair treatment of customers is at the heart of a provider's culture.  If you haven't already, you should raise a formal complaint with VM using the online form in My Virgin Media, and when that is fobbed off or ignored, escalate to the industry arbitration scheme CISAS demanding compensation for the poor service and separately for the ten broken promises from wilfully misleading fix dates. 

You may also want to raise this as a complaint with Ofcom (useless bunch, but may as well), your MP, the Communications Consumer Panel, and the Post & Telecoms Policy Research Team at Citizens Advice.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Akua_A
  • 1.61K
  • 36
  • 113
Forum Team
Forum Team
479 Views
Message 60 of 81
Flag for a moderator

Re: Slow upload speed

Thank you for getting back to us @hd3

 

I have had a look into your account for an update. The estimated fix time had been pushed back to 29 JUN 2021 12:20.

 

Our team are working hard to resolve this for you.

 

We thank you in advance for your patience,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply