Hi James, thank you for PM'ing with @Paulina_Z - hopefully she is supporting you get a technician booked to help resolve your speed issues.
Regarding the relocation of your internal wall socket, we are carrying out these appointments once more, however there is a one off charge of £25 to do so. If you just let Paulina know as part of your PM conversation, she will be more than happy to book this in for you if you wish!
Interesting new development: I recently obtained a new laptop which has 5Ghz Wifi, whilst my previous had 2.4Ghz (along with many of my households other devices).
I ran a speedtest for both of them at the same time, when sitting next to each other, in a location where the WiFi connection should not be an issue. The 5Ghz network is at the 100Mbps+ speed, but the 2.4Ghz is struggling (see photos).
5Ghz new laptop2.4Ghz old laptop
Perhaps this could be a router problem? I am hoping that changing the router socket point would also be of benefit
Yes 5GHz band is always faster. My Macbook Air and iPhone7 both get 220mbps on my Vivid200 wifi connection (and 220 on ethernet of course). However, on wifi, they only get that when I put them onto the 5GHz network. I have my own wifi router and have the as separate SSID's - you can do that on the Hubs too.
Sat in the same spot if I then flick them over to the 2.4GHz network, they max out at 50-60mbps (others on here get even lower [<50] on their set ups) - it's just the limitations of the technology!
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank for the screenshot. You should really be getting better speeds on the 5Ghz signal, provided that your devices are capable and you don't have tons of back ground apps or programmes running in the background.
What are your wired speeds looking like? Are you able to test your new laptop with an ethernet cable so we can get a better idea of where the issue is stemming from?
Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your ongoing WiFi connection issue – you can check and amend the date and time of your appointment via your online account.
There will be no charge for this visit unless: • The technician diagnoses the faults as not being caused by our network/equipment • The technician discovers that the fault or problem relates to your equipment • The technician discovers that the fault or problem relates to any system that we are not responsible for The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.