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Laurie_C
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Message 11 of 16
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Re: Slow broadband

Hi FunkeInstaub,

 

Not a problem at all. Could you perform a reboot of your Hub, and then I'll take a look at what our diagnostic check suggests?

 

Kind regards,

Laurie

Laurie_C
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Funkelnstaub
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Message 12 of 16
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Re: Slow broadband

Thanks Laurie 

just before I do would like me to just do a reboot or a factory reset, I can do either ?

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Funkelnstaub
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Message 13 of 16
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Re: Slow broadband

Hi Laurie 

I’ve gone ahead with the reboot, it’s rebooting now. 

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Kath_F
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Message 14 of 16
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Re: Slow broadband

Hi FunkeInstaub,

Thanks for coming back to us on this. 

I've picked this up and can see that there are no WiFi devices connected to the Hub now. The error is still showing though so I've done some further diagnostics. I've had a look at the power levels and can see these will need some adjusting. 

We will need to book an engineer to come and resolve this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 


I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,

Kath_F
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Kath_F
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Message 15 of 16
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Re: Slow broadband

Hi Funkelstaub,

 

Thanks for coming back to me via private message.

 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.

Kath_F
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jbrennand
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Message 16 of 16
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Re: Slow wifi after new installation


@Funkelnstaub wrote:

Cheers John

Don’t worry about how many threads I’ve written on the same issue. As soon as virgin member of staff contacts me and sorts this pickle out there will be no more threads on this issue.


Start as many threads as you like but note that it contravenes the fora rules/T&C's you agreed to when you signed up and VM can simply cancel your forum account.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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