Virgin Media Community

[ChrisA2]

I haven’t tried to be honest, but it’s strange, nothings altered other than changing to a new upgraded package 

[jpeg1]

If the problem is with WiFi then upgrading your contract speed will be a waste of money. 

Check the wired speed. 

[ChrisA2]

I didn’t upgrade because I was having issues with WiFi though, I wasn’t having issues. I was hitting 200mb steadily. I upgraded because I was speaking to the retention team and they offered me a package I couldn’t refuse, but the issue arose ever since I spoke to them and upgraded 🤔

[jpeg1]

Check the ethernet speed and see what you are getting.