Hi TAtherton,
Apologies to hear you feel this way. We're not trying to stall, we're collecting all the information you are posting so we can look in to this further for you.
We really appreciate you doing the reboot for us. I'm sorry if I missed this but I can't see a link to your live BQM, only one's for certain dates or pictures. Can you please let us know the live link.
Once we have this, I can raise this up with the area manager as from this end, we're not seeing anything that could be causing these issues so unable to book an engineer as it stands.
Please tag me once you have the live link so I can get the AFM on board right away.
Thanks,