We have had slow speeds for the last couple of months. Both our phones had an intermittent connection (ended up using all our 4G) I reset the router (rather than a restart) yesterday and now our phones are ok but my husband is now experiencing intermittent connection on his MacBook. I am on a PC based laptop and my connection seems ok compared to his. The kids have also experienced intermittent connection on their tablets too.
OK, the speed tests show issues, what they don't confirm is whether the problem is the wifi (meaning the wireless network environment in your property) or whether it is the VM broadband connection (the hub and everything on the VM cable network side of things). Since the solutions are very different, we need to be able to work out where the problem lies. VM will often in the first instance blame the wifi - although it comes from their hub, they are not responsible for all the (potential) problems that might cause slow wifi speeds. But that makes getting a broadband problem fixed difficult if they throw their hands up and say "probably the wifi or your devices, nothing to do with us".
As a first step, could you connect to the hub's admin interface, shouldn't need to login, just click on the link that says "Check router status". That'll bring up a page with five tabs, of which we're only interested in three: Downstream, Upstream, Network log. Copy and paste the contents of each of those tabs in separate replies here, making sure you past as formatted text, not an image. Then we can start to have a look and see what's going on.
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