Virgin Media Community

[Tancom]

I have been having issues with the speed of my wifi connection, I have recently had my HUB replaced after an engineer visit, but speeds are still poor. Both on my phone and laptop, I have not been able to do a test via ethernet as my laptop does not have an ethernet connection - not standard on modern laptops!

Network Log Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	723000000	-1	38	256 qam	40
2	539000000	-2.4	38	256 qam	17
3	547000000	-2.5	38	256 qam	18
4	555000000	-2.2	38	256 qam	19
5	563000000	-2.2	38	256 qam	20
6	571000000	-2.2	38	256 qam	21
7	579000000	-2.2	38	256 qam	22
8	587000000	-2.2	38	256 qam	23
9	595000000	-2.4	38	256 qam	24
10	603000000	-2.2	38	256 qam	25
11	611000000	-2.2	38	256 qam	26
12	619000000	-2.5	38	256 qam	27
13	627000000	-2.4	38	256 qam	28
14	635000000	-2	38	256 qam	29
15	643000000	-2	38	256 qam	30
16	651000000	-2	38	256 qam	31
17	659000000	-2	38	256 qam	32
18	667000000	-2	38	256 qam	33
19	675000000	-2	38	256 qam	34
20	683000000	-1.7	38	256 qam	35
21	691000000	-1.5	38	256 qam	36
22	699000000	-1.5	38	256 qam	37
23	707000000	-1.2	38	256 qam	38
24	715000000	-1	38	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	65423	253
2	Locked	38.9	35864	413
3	Locked	38.6	36622	332
4	Locked	38.9	40302	401
5	Locked	38.6	49131	452
6	Locked	38.9	51936	463
7	Locked	38.9	54618	479
8	Locked	38.6	46088	570
9	Locked	38.9	47904	677
10	Locked	38.6	64267	719
11	Locked	38.9	67657	740
12	Locked	38.9	71060	653
13	Locked	38.6	76277	553
14	Locked	38.9	84562	508
15	Locked	38.6	68820	605
16	Locked	38.6	77859	502
17	Locked	38.6	79740	502
18	Locked	38.9	75819	539
19	Locked	38.6	83171	531
20	Locked	38.6	74772	585
21	Locked	38.6	61974	480
22	Locked	38.6	67584	634
23	Locked	38.6	60020	365
24	Locked	38.9	58867	223

[Tancom]

Due to the 20k character limit, I am posting the upstream and network log below;

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700002	48	5120	64 qam	10
2	39400000	46.5	5120	64 qam	12
3	46200056	47.5	5120	64 qam	11
4	60300000	48.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	5	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	2	0

Network Log

Network Log

Time Priority Description

21/11/2020 10:51:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 01:01:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 22:45:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 20:15:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 20:15:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 08:21:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 08:15:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 08:15:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 07:45:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 07:45:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 21:54:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 19:45:10	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 19:45:10	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 18:55:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 07:26:24	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 07:26:24	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 11:11:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 02:49:48	notice	SW download Successful - Via NMS
09/11/2020 02:47:35	notice	SW Download INIT - Via NMS
08/11/2020 08:28:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[MikeRobbo]

You really do need to test with an ethernet connection so that you can determine whether you have a WAN Service problem or a local Wi-Fi problem.

You can purchase USB to ethernet gigabit dongles from the usual online suppliers.

[Tancom]

I seem to be getting good speeds when connected via a cable, 378Mbps, via wifi at same location 202Mbps, but on my phone using the speed test.net app I am currently maxing out at 39.9MBps, in a secondary room with a wifi booster i wasnt even able to connect to the speed test, despite showing connection to the router etc.

This problem seems to be intermittent, even causing issues with wifi printing, even though all devices showing a good connection to the wifi.

Any advice on how this can be fixed? 

[MikeRobbo]

If your ethernet connections are good but Wi-Fi is bad you need to obtain some third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

[Spondodge · Accepted solution]

 

The WiFi settings can be adjusted on homehub 3 to increase your WiFi speed internally. Just copy screenshot settings.  The thing that is making the difference is the Channel Width settings.  Setting it to 20/40/80 made a significant difference to my wifi speedtests when in the same room as the router. It was suggested by someone on here last summer. Note it doesn't speed up the downstream/upstream connections your router has to the outside world just speeds up the wifi connection between a device and router inside the home.

 

in a web browser navigate to 192.168.0.1

login with setting password from bottom of homehub.

from menu down left goto advanced settings > wireless > wireless signal

Disable channel optimisation, select 20/40/80 from channel width drop down. I leave channel as auto and I tick enable 5ghz.

Under wireless security section down left menu you can rename your network wireless name (SSID)  for the 2.4ghz or 5ghz. I like to separate mine with a _5G after the name on the 5ghz so I can specifically connect to the 5Ghz version on devices that support the faster WiFi. 

What this will do is when you search for wireless networks on the device your connecting from it will show "VM2123457_5G" and "VM21234567"  or whatever you have renamed them to for the 2.4ghz and 5ghz wireless connections.

 

[Tancom]

Thanks for the advice - are there any features to particularly look out for to improve on the Vigin hub? I always assumed the way they marketed it it was the bees knees.

[Tancom]

Thanks I have made these changes on my router - initial speed test has shown a marked improvement, from 160 to 200Mbps, but will monitor over the coming days.

Does anyone have any experence with the Wifi Boosters? I have a pair that have been ghosted to the router, and have tried to connect via the LAN connection to the laptop but the connection on the laptop shows no internet connection via the wire, only shows via wifi connection.