Slow Upload speed - KT4 area

[davestretch]

Hi - my download speed is consistent but the upload speed fluctuates wildly throughout the day and I am lucky if I get 10Mbps (often hovers around 5Mbps) when I should get 36Mbps on my package.

I get these speeds both via wired and Wi-Fi connections.

The only time I get the full upload speed is 1st thing in the morning and from 9am and onwards it varies greatly.  

I have a Hub4 - any suggestions on settings to check or should I just report this to Virgin for an engineer to check out?

[davestretch]

Spoiler

Ok - so do we all get a discount in the area until it is fixed? We are not getting the service promised and paid for. 

 Ok - so do we all get a discount in the area until it is fixed? We are not getting the service promised and paid for. 

[Laurie_C]

Hi davestretch.

If you are experiencing a complete loss of service, you may be eligible for our Automatic Compensation Scheme.

Alternatively, if you would like to raise a complaint about this issue, you can do this through our Forum page, and we can go through our complaint process with you. Please let me know how you would like to proceed.

Kind regards,

Laurie

[hd3]

Did you get this resolved?