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davestretch
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Message 21 of 23
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Re: Slow Upload speed - KT4 area

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Ok - so do we all get a discount in the area until it is fixed? We are not getting the service promised and paid for. 

 Ok - so do we all get a discount in the area until it is fixed? We are not getting the service promised and paid for. 

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Laurie_C
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Message 22 of 23
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Re: Slow Upload speed - KT4 area

Hi davestretch.

 

If you are experiencing a complete loss of service, you may be eligible for our Automatic Compensation Scheme.

 

Alternatively, if you would like to raise a complaint about this issue, you can do this through our Forum page, and we can go through our complaint process with you. Please let me know how you would like to proceed.

 

Kind regards,

Laurie

Laurie_C
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hd3
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Message 23 of 23
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Re: Slow Upload speed - KT4 area

Did you get this resolved?
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