Menu
Reply
lotharmat
  • 3.85K
  • 259
  • 724
Community elder
380 Views
Message 11 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

You can - on 150. Or wait for Forum Staff to pick this up!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
Corey_C
  • 5.19K
  • 257
  • 446
Moderator
Moderator
367 Views
Message 12 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

Thanks for your post and reaching out to the Community Forums, davestretch,

 

Sorry to hear that you have been having connections issues with your broadband. I've run some remote diagnostics on your connections, and it does indicate that you are currently being affected by a local area fault ref#F008611099 and we are working to get this sorted as quickly as possible. The current ETA fix time is 29 JUN 2021 12:00. Apologies again for the inconvenience.

 

Cheers,
Corey C
 

0 Kudos
Reply
hd3
  • 47
  • 0
  • 3
On our wavelength
361 Views
Message 13 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

Not sure you are going to get a fast fix.

I'm in the KT4 area and have been waiting for the same fix before Feb 2021.

As you can see from this post the fix dates for F008611099 so far have been 26th Feb, 10th March, 24th March, April 6th, April 12th, April 27th, May 11th, May 25th, June 8th and June 22nd. 

I suffer the same problems as you with slow upload speeds during work hours.

davestretch
  • 11
  • 0
  • 0
On our wavelength
353 Views
Message 14 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

I assume you've had no offer of a discounted price while this has been going on?
0 Kudos
Reply
Corey_C
  • 5.19K
  • 257
  • 446
Moderator
Moderator
352 Views
Message 15 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

Unfortunately this is still ongoing, HD3, however the ETA does show a resolution time of 6PM today.

 

Thanks,

Corey C

hd3
  • 47
  • 0
  • 3
On our wavelength
343 Views
Message 16 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

Hi @davestretch

I signed up to 12 months in January 2021.

Unfortunately as I understand it, there are no contractual or regulatory obligations that govern upload speeds, just download. It does need to change.

I have just rung the service status hotline and there is an outage in the area due to be resolved by 14:35.

0 Kudos
Reply
hd3
  • 47
  • 0
  • 3
On our wavelength
314 Views
Message 17 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

Did you get this issue resolved? June 29th has been and gone and my speeds are slightly improved on upload but still well short of expectation.

0 Kudos
Reply
davestretch
  • 11
  • 0
  • 0
On our wavelength
311 Views
Message 18 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

No - still slow on upload getting 3mbps up instead of the 36mbps I’m paying for. Appalling!

0 Kudos
Reply
hd3
  • 47
  • 0
  • 3
On our wavelength
305 Views
Message 19 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

My thread shows the fix date has been pushed to 13th July!

I'm around 6Mbps upload right now, should be 20Mbps.
0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 549
Forum Team
Forum Team
305 Views
Message 20 of 23
Flag for a moderator

Re: Slow Upload speed - KT4 area

Sorry to hear this is ongoing for you davestretch - I've checked for an update this morning and unfortunately the estimated fix-time has been pushed back to 13 JUL 2021. 

 

Tom

 

 

0 Kudos
Reply