Virgin Media Community

[Steve2810]

I have a Hub 3, since Yesterday Afternoon I've been getting Upload Speeds of 0.01 to 0.06.

I've Factory Reset the Hub but it still isn't getting any faster.

I'm in the KT17 area and we had 'Improvement Works' Yesterday Morning.

[jbrennand]

Have you checked first for “known network faults” to see if the improvement work is still ongoing

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[John_GS]

Hi Steve2810

Thanks for posting and welcome to the community. 

Apologies about the upload speed issue. I can see from checking the system your area is affected by congestion. 

We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.

The fault reference is F008737101 and the estimated fix date is the 30th September. 

Kind regards,